Benefits Parking provided
Performance-based bonuses
Accrued paid sick leave
Paid one week vacation
401(k)
Company parties
Employee discounts
Salon & Spa Receptionist/Manager
The 5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential.
Qualifications Experience:
3+ years managing a high-volume salon.
Passion: A love for hair, fashion, and a strong sense of style.
Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization.
Skills:
Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally.
Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus.
Leadership: Strong leadership skills to effectively manage and inspire a team.
Communication: Excellent communication skills.
Responsibilities:
Manage and inspire the leadership, stylists, and front desk and assistants.
Provide coaching and feedback to ensure standards are met.
Build and maintain strong client relationships for exceptional customer experiences.
Develop and manage employee schedules.
Oversee daily operations to ensure smooth functioning.
Recruit, hire, and train new team members.
Create and implement salon and spa policies and procedures.
Monitor inventory levels and place orders as needed.
Develop marketing strategies to attract and retain clients.
Maintain comprehensive product and service knowledge.
Receptionist/Manager Profitability Focus: Be a key contributor to the salon’s financial success.
Revenue Generation: Shift the perception from a cost center to a revenue-generating hub.
Marketing Implementation: Execute effective marketing strategies to attract new clients.
Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty.
Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.
