Job Description:
M.Bird is Tampa’s premier rooftop destination perched high above the iconic Armature Works, offering something rare: waterfront views, tropical craft cocktails, sharable small plates, and an atmosphere that transforms gracefully from sunset dinner to one of the most vibrant nights out in the city. A Three Oaks Hospitality concept, M.Bird exists in a world of its own, a deco-inspired rooftop where elevated dining meets high-energy nightlife, and every evening tells a story worth remembering. As a Host or Hostess at M.Bird, you are the first chapter of that story. Before the first sip, before the first bite, before the skyline steals their breath — there’s you. You set the tone, hold the rhythm, and make every guest feel like they’ve arrived somewhere truly special. If you have the poise to command a busy floor, the warmth to make anyone feel welcome, and the instinct to anticipate what guests need before they ask, M.Bird is your stage — and the view from up here is worth every moment.
What You'll Do:- Welcome guests to M.Bird with warmth and intention — first impressions set the entire evening
- Provide accurate wait times and manage the waitlist with confidence and transparency
- Manage reservations and coordinate seating across our dining and bar areas with precision
- Escort guests to their assigned tables, present menus, and introduce their server by name
- Bid farewell to every departing guest — close the experience as gracefully as you opened itCoordinate with the wait staff on available seating and floor flow in real time
- Maintain a polished, organized reception area that reflects the sophistication of M.BirdGive extra care and attention to guests who may need additional assistance
- Answer incoming calls promptly and address guest inquiries with professionalism
- Step in to assist the wait staff as needed
- Perform other related duties as assigned
- What You'll Bring
- A natural ability to connect with people and make them feel genuinely at ease
- Strong organizational skills — you can manage a full floor without losing your composure
- Solid understanding of restaurant etiquette and guest experience standards
- Familiarity with health and safety regulations
- Excellent communication skills, both in person and over the phone
- Ability to monitor the entire dining and bar area with a sharp, attentive eye
- Flexibility to work late nights, weekends, and holidays
- Good physical condition to stand and move throughout an entire shift
- High school diploma or GEDHospitality certification is a plus
- Previous experience as a Host/Hostess or Server preferred
- Experience managing reservations is a plus
Physical Requirements:- Remain standing for extended periods throughout the shift
- Bending, squatting, and lifting up to 15 lbs. for short distances
- Ability to work comfortably in a fast-paced, high-energy environment with varying noise levels
What's In It for You:- Employee Discount
- Competitive PayReferral Program - Know great people? Bring them inFlexible Schedule - Work that fits your life
- Collaborative Team Environment - A crew that lifts each other up — we win as one
