Job Description:
Cash Application Supervisor
The Cash Application Manager is responsible for overseeing the cash application team, ensuring accurate and timely posting of customer payments, and maintaining effective cash flow management. This role plays a crucial part in the accounts receivable process by ensuring alignment with company policies, enhancing operational efficiency, and delivering excellent customer service.
Key Responsibilities: Team Leadership and Supervision:
- Lead, mentor, and manage the cash application team.
- Conduct regular performance reviews, set goals, and provide training opportunities.
- Foster a culture of accountability and continuous improvement.
- Payment Processing:
- Oversee the accurate and timely application of customer payments via various methods (e.g., checks, ACH, wire transfers, credit cards).Ensure correct allocation of payments to customer accounts and invoices.
- Manage discrepancies, unidentified payments, and short payments.
- Process Improvement:
- Identify inefficiencies in the cash application process and implement solutions to enhance productivity.
- Collaborate with IT and other departments to improve payment systems and automation.
- Develop and maintain process documentation and workflows.
- Monitor Chain Application Spreadsheets.
- Support collection efforts on smaller accounts as Credit Manager designates.
- Customer and Internal Relations:
- Act as a point of escalation for unresolved payment issues or disputes to management.
- Collaborate with the collections team to address account discrepancies.
- Communicate with customers to clarify and resolve payment-related issues.
- Compliance and Audit:
- Ensure compliance with company policies, procedures, and internal controls.
- Support audits by providing necessary documentation and reconciliations.
- Monitor adherence to payment processing regulations.
Qualifications and Skills
Education:
Bachelor’s degree in finance, Accounting, Business Administration, or a related field orExperience:5+ years of experience in accounts receivable or cash application.2+ years in a managerial or supervisory role preferred.
Technical Skills:
Proficiency in ERP systems (e.g., VIP) and cash application software.
Advanced knowledge of Excel and financial reporting tools.
Soft Skills:
Strong leadership and communication skills.
Analytical mindset with attention to detail.
Ability to work under pressure and manage tight deadlines.
Problem-solving skills and a proactive approach to challenges.
Work Environment:
Operates in an office setting. We offer an hourly rate of $28-$30/hourly. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match. EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
