Information Technology Technician
techexcellenceBrooklyn, NY
Information Technology Technician
techexcellenceBrooklyn, NYJunior L3
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer User Support Specialists
Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related Services
APPLY NOW (opens in a new tab)techexcellence provides IT managed services to small and mid-sized businesses. We offer a friendly and positive work environment, work from home capability, and competitive compensation and benefits. We are constantly growing, and we are looking for employees who are willing to grow with us. We are seeking an IT Technician to join our team! You will receive and resolve IT-related issues for clients. Applicants must have a dedicated space to work from home.
Responsibilities:
- Resolving service desk tickets
- Communicating with clients (via phone, email, chat, and corporate SMS)
- Maintaining service levels on assigned tickets
- Occasional on-site client visits
- Strong focus on Microsoft 365 with Intune
- Creating and updating company standard operating procedures for common tasks
- Exceeding client service expectations
- Other duties as assigned
Qualifications:
- High school diploma or equivalent
- Clean driving record
- Career-oriented self-starter
- Strong communication skills
- Positive and professional demeanor
- Strong troubleshooting and critical thinking skills
- Basic knowledge of computer and server hardware is helpfulITIL Certification helpful but not required
- Certifications such as A+, Net+, Security+, etc. helpful but not required
- Minimum 3 years of experience in IT, customer service, or other related fields
- Understanding of basic principles of IT networking
- Experience with Microsoft 365 with Intune
- Technical with knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add and remove users and basic knowledge of Group Policy Object (GPO))
Matching similar jobs
Level
Junior L3
Location
Brooklyn, NY
Occupation
Network and Computer Systems Administrators
Industry
Computer Facilities Management Services
Posted
8 days ago