Program Account Manager

Tempaper & Co. is seeking a highly organized Program Account Manager to support account management and workflows across large retail programs. Working cross-departmentally, the Program Account Manager will be responsible for implementing process improvements, managing program deliverables, and ensuring that timely deadlines and milestones are met. Account ManagementOversee and manage operational processes supporting large and strategic sales retail partnersPartner with sales leadership to ensure key accounts are managed efficiently and accuratelyDevelop and maintain processes for account setup, product sku setup, product information, pricing, reporting, and other account requirementsManage cross-functional, cross-departmental communication between Sales, Art, Production, and Operations, to support major accountsSocial compliance and factory audits – schedule factory audits, complete necessary paperwork, and communicate with third party labsManage launch schedules and T&A timing. Help ensure customer and retailer requirements are clearly communicated and consistently executedAttend regular meetings pertaining to account and program deliverables and contribute strategic topics to support account management Processes & SystemsOwn and continuously improve operational processes across Art, Sales, and related functions as it pertains to large retail programsEvaluate existing systems and identify opportunities for automation, integration, and improved functionalityDevelop and maintain SOPs, workflows, timelines, and documentation to create greater consistency and accountabilityIdentify operational gaps and implement solutions that improve efficiency and reduce errorsManage systems for tracking projects, deadlines, budgets, deliverables, and responsibilitiesReporting & AnalysisDevelop and maintain reports and dashboards that provide visibility into budgets, account activity, projects, and sku performanceAnalyze data to identify trends, inefficiencies, and opportunities for improvementPrepare regular updates and recommendations for senior leadershipQualifications 7+ years of experience working with large retail, wholesale, or strategic accounts in an operational, cross-departmental role. Experience project managing Target and large retail programs a plusExperience creating and managing operational processesStrong understanding of business systems, workflows, and process improvementsExcellent project management and organizational skillsKnowledge of NetSuite preferredAdvanced proficiency in Excel and experience working with business systems, project management platforms, and reporting toolsExceptional attention to detail and follow-through. Strong analytical and problem-solving skillsAbility to manage multiple priorities in a fast-paced, entrepreneurial environmentStrong communication and interpersonal skills with the ability to work effectively across departmentsAbility to operate both strategically and hands-onAbility to travel domestically to support account management and line reviews as needed, twice annually