We are seeking an enthusiastic and detail-oriented individual to join our team as a Project Coordinator. This role provides high-level administrative support to the Sales Team by entering, managing, and tracking quotes and orders, and communicating about sales and project-related tasks with Project Managers and the Sales Team. In this role, you will serve as a liaison between the Sales Team, the Clients, and the Vendors by playing a key part in supporting the team. The Project Coordinator will cross-train across different departments to ensure a full understanding of the basic Operating Procedures.
Main Duties & Responsibilities:- Coordinate and manage customer service tasks such as: Providing Pricing and Stock availability to Clients, Entering Quotes and Orders in the system, and following up on the status of Reserves and Quotes.
- Processing quote requests using our internal system (MLS) and recording project details in the company's CRM. (CRM In Progress)
- Expediting reserves, backorders, and lead times with vendor teams.
- Managing existing reserves and backorders using vendor tools such as weekly open order reports.
- Following up with clients in regard to Reserves, Quotes, Orders, and payment.
- Notifying the project manager when vendor or client negotiations are needed to secure a project.
- Ensuring and confirming all submitted quotes are accurate and suitable for clients' and projects' end-use requirements.
- Manage e-mail and phone communications with clients and vendors to ensure sales functions are completed.
- Notify the team of any changes or delays to potential projects.
- Monitor, respond, and distribute incoming communications via e-mail, phone and internal Messaging software (Slack) promptly.
- Understands and interprets technical requirements about product specifications and project end-use requirements. (Training will be provided)
- Collaborates with the Sales team to ensure they have all pertinent information as it relates to the client, potential project, and orders.
- Attends all mandatory meetings, training, and events.
- Interacts with customers via telephone, email, text, or in-person to provide support and information on products or services.
- Stays informed and updates job knowledge by studying new product descriptions and participating in training and educational opportunities.
- Assists with specific client projects ensuring that the sampling team has the information needed to find suitable products.
- PC Serves as overflow member for the Samples Department as needed
- Performs other duties as assigned.
Qualifications:
Excellent interpersonal and communication skills (both written and verbal) Strong organizational skills and attention to detail.
Customer Service Inclined:- Ability to function under time constraints.
- Strong analytical and problem-solving skills.
- Self-starter; takes initiative to complete tasks on or before deadlines.
- Professional appearance
- Previous industry experience and/or a strong interest in Interior Design preferred.
