Job Title Education/Experience:
High School graduate or GED
Minimum of 2 years experience (Preferred)
Minimum 1 year experience in Insurance Verification (Preferred)
Skills:
Demonstrates excellent customer service
Ability to manage and prioritize multiple tasks in fast paced environment
Strong problem solving, problem prevention and decision making skills
Ability to convey empathy
Excellent oral and written communication skills
Ability to maintain composure and restore calm in a stressful situation
Uses good judgment and diplomacy when dealing with others
Desire and ability to work in a team environment
Computer proficient with ability to learn multiple software applications
Familiar with insurance carrier requirements
Ability to work with minimal supervision
Essential Functions:
Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
Immediately greet patient with courtesy and respect upon arrival at the office.
Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.
Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).
Collect all co-payments and other balances due at time of registration.
Account for new and in progress visits on a daily basis.
Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.
