IT Senior Manager

Location: Washington, DC

Department: Engineering

Benefits: Health Insurance, PTO, 401k, 401k match, Life Insurance, Disability Insurance

About us: MediaLinks TV, LLC provides production and administrative support for information-based companies. MediaLinks TV, LLC serves CGTN America. CGTN America is an award-winning news organization that has been recognized for its high-quality, objective news coverage and programming. CGTN America in the Washington News Bureau for China Central Television (“CCTV”), which, through a division named the China Global Television Network (“CGTN”), offers multi-language news channel that is broadcast to over 100 English speaking countries, including the United States.

Responsibilities: 1. IT Strategy, Planning & Governance (20%)Develop and execute the IT strategy, technology roadmap, policies, and standards; evaluate technology needs and recommend hardware, software, and cloud upgrades. Evaluate project feasibility; plan, approve, and coordinate IT projects; control operating and capital budgets and equipment purchases; report progress to executive leadership. Report to headquarters on IT strategy, budgets, and project status; coordinate with headquarters teams and leverage headquarters resources and shared platforms to achieve departmental goals.2. Team Leadership & Operations Management (20%)Recruit, train, supervise, and evaluate IT and broadcast support engineers and technicians; assign and review work. Direct 24/7 operations, on-call rotations, SOPs, ITIL-aligned incident and change management, SLAs, and vendor contracts and procurement.3. Cloud Infrastructure & Services (20%)Lead hybrid-cloud strategy and workload migration to public and/or private cloud; oversee identity (SSO, MFA).Direct cloud governance, security, cost management, and cloud-based backup and disaster recovery.4. Broadcast & Media IT Systems (AVIT) (15%)Direct operation and administration of ENPS newsroom system servers and workstations, teleprompter workstations, the Cisco system, and the Sobey system. Oversee Orad real-time 3D broadcast graphics and channel branding systems, including HDVG Engine rendering servers, Maestro control workstations, and 3Designer. Integrate broadcast systems with IP-based and cloud media workflows.5. Corporate IT Infrastructure & End-User Services (10%)Oversee Active Directory, email and collaboration systems, end-user computing and endpoint management, help desk, printing, and the Mitel digital telephone system.6. Network Infrastructure & Cybersecurity (15%)Direct core networks and enterprise switches across Broadcast/Production, Corporate/Office, and DMZ domains. Manage firewalls, security controls, vulnerability management, user access, and security incident response. Candidate requirements:

Education: Master's degree in Computer Science, Information Systems, Information Technology, Electrical/Electronics Engineering, or a closely related field. Leadership & Team Management: Proven leadership skills with a track record of managing, mentoring, and developing cross-functional IT/engineering teams in a 24/7 mission-critical operational setting. Industry Experience: 10+ years of experience in IT and AVIT infrastructure management within a television station, newsroom, or broadcast media environment. Deep knowledge of ENPS, post-production systems, Orad real-time broadcast graphics systems, enterprise networks, and teleprompter setups is required. IT Management & Planning: Demonstrated experience developing IT strategy and policy, preparing and controlling budgets, leading IT projects from planning through implementation, and managing vendors and service contracts. Cloud Technologies: Hands-on experience designing, deploying, and managing cloud and hybrid infrastructure, including cloud networking, identity and access management, cloud security, backup/disaster recovery, and cost management. Systems & Hardware Expertise: Advanced proficiency in Windows Server and Desktop OS administration (installation, configuration, and troubleshooting).Fundamental Linux server/workstation command-line administration. Hands-on experience with macOS workstation configuration, deployment, and operational support. Experience with server virtualization (e.g., VMware vSphere or Microsoft Hyper-V) and scripting/automation (e.g., PowerShell).Network & Security Administration: Direct experience configuring and managing enterprise switches, firewalls, wireless routers, and network security protocols. Incident Response & Problem-Solving: Proven ability to make critical decisions, troubleshoot complex technical failures rapidly, and minimize downtime under strict live broadcast time constraints. Shift Work: Willingness and flexibility to work extended night shifts and respond to emergency system escalations in support of 24/7 operations.