Senior Parts Operations Manager

Senior Parts Operations Manager At Loftin, we provide certainty in an uncertain world by delivering reliable generator power solutions our customers can count on. Family owned and operated for nearly 50 years, we've built a legacy on relationships, problem-solving, and doing things the Loftin way — with consistency, integrity, and a people-first mindset. We're not just providing an elite experience in power – we're empowering people. Our team is family-focused, growth-minded, and driven to provide solutions that last by developing people who never stop learning. When you join Loftin, you become part of something bigger — a community dedicated to powering progress and shaping a more dependable future. You are a reliable, customer-focused problem solver. You effectively communicate, and listen, through cooperation and teamwork. You are always looking to improve whether learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done! The Senior Parts Operations Manager leads Loftin's parts operations across all branches in Arizona, Nevada, New Mexico, and Texas. This role builds and develops the Regional Parts Managers and branch parts teams, and owns the inventory, processes, and Rehlko relationship that get the right part to the right place at the right time. The focus is keeping Service technicians and customers moving, protecting the company's inventory investment, and growing a profitable parts business that runs the same way at every branch. Obsessions: Lead, develop, retain, and hold accountable a high-performing parts team. Keep Service running. Parts availability should never be the reason a technician can't complete a job or a customer waits. Ensure parts for scheduled PMs are staged before the technician rolls. Own inventory health across all branches. Develop and implement stocking strategies aligned with company goals, including forecasting demand, setting order points, and optimizing inventory at each branch, while driving accuracy and turns and minimizing obsolescence. Manage the Rehlko parts relationship and programs, and enforce Loftin's Rehlko parts preference across the company. Solicit and maintain other suppliers who provide OEM parts for non-Rehlko brands. Run one parts operation, not nine. Standardize processes, continuously review policies and procedures, and hold the team accountable to them. Drive Department Playbooks and develop and maintain them where needed. Grow our people. Develop and implement Parts Qualification Cards and a comprehensive onboarding program for new parts employees. Lead with safety. Ensure established Parts Department safety criteria and guidelines are followed to maintain a safe working environment, in partnership with the Safety Officer. Expectations: To perform this job successfully, an individual must be able to perform each of the following expectations satisfactorily. Daily Serve as the escalation point for Regional Parts Managers on availability, sourcing, pricing, customer, and employee relations issues. Monitor critical and emergency parts needs for Service, Mission Critical customers, and National Accounts, and remove roadblocks. Coordinate with the Director of Aftermarket and Service leadership to keep parts and service aligned. Resolve issues as they arise. WeeklyHold one-on-ones with each Regional Parts Manager to review performance, priorities, and development. Review backorders, open purchase orders, special orders, and aged open items, and drive follow-up to closure. Review key parts metrics (fill rate, backorders, open orders, sales) by branch and address gaps. Monthly Track and report all Parts Department KPIs, including fill rate, gross profit, inventory turns, and accuracy, by branch against plan. Provide updates to the VP of Operations. Oversee inventory count processes at all branches. Review cycle count results and inventory adjustments, and drive corrective action where accuracy falls short. Manage Rehlko stock orders, returns, and program requirements. Interface with major vendor partners on parts-related issues and maintain current price lists. Review employee progress against Parts Qualification Cards with Regional Parts Managers. Quarterly Review stocking strategies, order points, slow-moving and obsolete inventory, and branch transfer opportunities. Recommend disposition and rebalancing. Review parts pricing and margin by customer type and product line. Conduct performance reviews and set development goals for direct reports. Annually Work with the VP of Operations to set Parts Department strategy and develop the annual operating plan, including budget, sales plan, and inventory plan. Lead or oversee the annual physical inventory and reconciliation with Finance. Review parts organizational structure, staffing needs, Qualification Card specifications, and the onboarding program. Ad Hoc Work with Regional Parts Managers on recruiting needs and candidate screening/selection. Provide guidance and support on coaching and employee discipline issues. Work with Regional Parts Managers to plan the layout of branch parts facilities, including new branches and facility moves, to ensure an efficient working environment. Partner with Service leadership to ensure consistency in training and development across Parts and Service, and drive positive relations between departments. Travel to branches to support parts teams, audit processes, and drive standardization. Travel of approximately 25% is expected. Attend Rehlko distributor meetings and training, as required. Other duties and projects as assigned. Success Metrics: Most Critical Outcome: Year 1 : Define first-time fill rate and build reporting by branch for stocked items, PM parts, and all requests. Build the common-parts stocking list for each branch and establish a fill rate baseline by June 30, 2027.Ongoing: 90% first-time fill rate on stocked items company-wide, while maintaining inventory turns of 4.0 or better. Additional Measurements: Parts gross profit dollars at or above annual plan. First-time fill rate on scheduled PM parts of 98% or better. First-time fill rate on all requests (including non-stocked items) tracked by branch and trending upward. Inventory accuracy of 98% or better on cycle counts. Obsolete/slow-moving inventory below 10% of total inventory value. Parts gross margin of 35% or better.100% of parts employees at expected Parts Qualification Card level within expected time frames. Completion of all assigned safety-related training within UKG (as required), by self and direct reports.