Service Administrator

Job Summary: At Tetra Pak, we are committed to making food safe and available everywhere. Every day, we work with customers around the world to deliver food processing, packaging, and service solutions that help protect food, people, and the planet. Guided by our purpose, Protects What's Good, we create an environment where people can make a meaningful impact. We are looking for a Service Administrator to join our Customer Services Operations team. In this role, you will provide essential administrative support to Field Service Operations and collaborate with colleagues across the business to help ensure efficient and high-quality service delivery. Your work will play an important role in supporting service operations by managing service-related administration, monitoring time and expense reporting, and contributing to intercompany billing activities. By helping maintain accurate processes and data, you will enable technical teams to focus on delivering value to customers. This is an excellent opportunity for someone who enjoys problem-solving, working collaboratively with different stakeholders, and contributing to operational excellence. You will have exposure to service processes that support multiple markets across the Americas while helping drive efficiency, quality, and customer satisfaction. You will be based in Panama City, Panama. Tetra Pak does not offer support for visa or relocation for this position. We strongly encourage applications from individuals belonging to underrepresented or minoritized groups, including women, Black, Indigenous, LGBTQ+ people, people with disabilities, and others.

What you will do: As a Service Administrator, you will: Be responsible for delivering high-quality administrative support to Customer Services Operations stakeholders, ensuring efficient processes and clear communication that contribute to a positive service experience; Manage and maintain operational data and relevant databases, providing accurate reporting, visual management, and regular updates to stakeholders to support decision-making; Analyze, resolve, and escalate issues related to missing or inaccurate data, helping ensure data quality and process reliability; Support the consistent application of global standards, service administration processes, and local legal requirements; Coordinate activities related to purchase order creation and invoicing for intercompany services; Support purchasing activities for external contractor services in accordance with Corporate Governance policies and established processes; Partner with service administration teams to ensure effective collaboration, knowledge sharing, and backup support across the function; Contribute to the development and maintenance of visual management tools, reporting solutions, and operational metrics for service administration; Drive continuous improvement initiatives by identifying opportunities, sharing best practices, and supporting process enhancements; Collaborate closely with Service Account Representatives, Field Service Operations, Finance, Travel Management, and Order Fulfilment Service Product teams to support efficient service delivery. We believe you have An associate degree in Administration, Finance, Business, or a related field, or equivalent practical experience; Experience in administrative support or coordination activities, with the ability to manage multiple tasks and priorities effectively; Working knowledge of Microsoft Office applications and familiarity with SAP/ECC, Power BI, and Power Automate; Intermediate to advanced English communication skills, both written and verbal; A learning mindset, with the motivation to develop new skills and grow professionally; Strong attention to detail, accuracy, and self-management skills; A continuous improvement mindset and the ability to identify opportunities to enhance processes and ways of working; Effective collaboration skills, with the ability to work across different functions and teams in a global environment; Adaptability and the ability to perform effectively in a dynamic, service-oriented environment; Availability to work in a hybrid model, with three days per week in the office and two days working remotely. We OfferYou A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements Apply NowIf you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at. This job posting expires on November 01, 2026.Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.