Must be located in the Bay Area, CA area The Csquare Sales Engineer is passionate about data centers technology, focused on customer experience, and collaborates well with Sales to achieve revenue focused key performance indicators. They are skilled in customer relationship management software such as Salesforce and ServiceNow, and have the ability to problem solve complex application and colocation design problems. We focus on paying attention to detail and executing in a fast paced environment with rapid growth and innovation. This individual will perform pre-sales technical support activities for data center colocation, network connectivity, and ecosystem sales. They will have excellent communication skills and confidence in giving presentations and provide industry thought leadership. The Sales Engineer is the trusted advisor to both customers and internal Sales professionals. They will independently prioritize and track competing schedules, and proactively anticipate and complete complex tasks. This position requires close collaboration between many key internal departments such as Operations, Design & Construction, Service Delivery, and Product Management, and will work closely with the regional Sales team as a subject-matter expert. They will evaluate technical requirements of new sales opportunities and develop solutions to ensure all customer requirements are met or exceeded, both for new logo prospects and existing customer environment optimizations and expansions. As an integral part of the sales process, they will be responsible for fostering relationships with our customers, prospects, and partners.
the sales process in support of earning customers current and future business and
Essential Functions:
The Sales Engineer is the primary customer facing technical resource at Centersquare. They work on proposals, diagrams, and RFI/RFP responses.
Must be very experienced with Salesforce and complex Quoting, including CPQ (Configure, Price, Quote) and MDQ (Multi Dimensional Quote) best practices.
Ability to trouble shoot data integrity issues and resolve Quote level issues, both technical and financial in nature.
Partner with the sales team to develop winning strategies and presentations.
Design solution and supporting documents for customer and partner sales opportunities.
Create supporting technical diagrams when necessary (working knowledge of Visio a plus).
Engage and often lead sales discussions with prospects, customers, and partners (either in person or via video calls).
Maintain positive customer relations throughout trust.
Technical liaison between customers and Centersquare Product and Operations teams to ensure supportable solutions and designs.
Ensure a smooth transition, post-sales, to our implementation team
Periodic travel for customer meetings, trade shows, conferences, and training.
Competencies:
Excellent verbal and written communication skills.
Proficient with Salesforce and ServiceNow
Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
Ability to gain trust and respect from coworkers, customers, partners, and vendors
Flexibility and Continuous Improvement contribution to evolution of process and application enhancements
Easily adaptable to a fast-paced business environment.
Ability to apply engineering, technology, or other related principles to product sales.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software (PowerPoint, Excel, Visio).
Leadership, Integrity/ethics, Analytic intelligence, Customer Service, Communication skills, Decision Making, Authenticity, Business Acumen, and Time management. Physical Demands
Occasional lifting of 20 lbs. or less.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel
30% or less travel is expected for this position. Required Education and Experience
Bachelor's degree or equivalent, related to products and services being sold preferred.
Minimum of 5-7 years sales engineering experience (or equivalent) in the Data Center or Colocation industry with an in-depth understanding of the sales process.
Knowledge of Data Center Power Chain topologies (2N, N+1, Distributed Redundant vs Block Redundant, Catcher UPS systems).
Data Center Mechanical (Cooling) and Electrical best practices.
Knowledge of All In vs Metered vs power circuit based contract structures.
General knowledge of Networking, IP routing/subnetting, BGP, and Cloud On-Ramps. Additional Eligibility Qualifications
Strong in-depth working knowledge of data center infrastructure and management (mechanical and electrical systems).
Comfortable with modeling different solutions based on kilowatt delivery to a customer environment.
Cloud services, storage, and experience with other technologies found in our customers’ environments and the Centersquare Ecosystem is beneficial.
General understanding of telecommunication terms (Telecom platform and delivery options).
Experience in selling complex solutions.
Product knowledge - knowing and explaining product features/benefits and competitive position, understanding customer's business operations and needs, understanding and responding to competing offers, gathering and applying market knowledge.
Ability to communicate complex solutions to a wide variety of audiences and demonstrate how the proposed solution meets or exceeds customer requirements. Employer will not sponsor visas for this position Csquare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Evoque complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
