Quality Manager At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead. We encourage seasoned Quality Engineers who are interested in advancing into leadership roles and expanding their impact within the organization to apply. The Quality Manager is responsible for building and maintaining a robust quality management system within the Dubuque, IA manufacturing facility. Reporting to the Director of Operations, this role will interface daily with all levels of the organization, from front line employees to executive staff. The Quality Manager will ensure areas of the facility that are already ISO certified remain compliant, while expanding the certification to remaining areas within the plant. This position will drive operations excellence principles across all functions to support continuous improvement in processes & performance metrics.
Essential duties and responsibilities include:- Following through on set processes and ensuring adherence to best production practices and product quality standards.
- Reviewing engineering drawings & specifications and ensuring consistent compliance to those specifications.
- Providing information to Engineering & Purchasing regarding repeated quality issues in terms of production or purchased components.
- Developing & implementing quality & process improvement plans, programs, and procedures using continuous improvement techniques.
- Coordinating the investigation of problems and developing disposition & corrective actions for recurring discrepancies.
- Working with technical customer service team to address manufacturing errors discovered in the field.
- Working with production leadership and individual front line employees to address internal rejections found within the manufacturing process.
- Performing audits as required against the product, product components and subassembly areas.
- Performing process audits of production and support functions to identify gaps and validate effectiveness of improvement activities.
- Ensuring ISO compliance for those areas of the facility where ISO certification already exists. Developing a plan to implement ISO certification in areas where it does not already exist.
- Working in conjunction with the Supply Chain team; developing, deploying, and maintaining the supply quality development process.
- Applying Lean Manufacturing and Six Sigma tools and methodology in the implementation of manufacturing excellence initiatives.
- Auditing business processes to ensure compliance to the Quality Management System.
- Facilitating employee engagement in problem solving activities, and helping teach problem solving methodologies throughout the organization.
- Developing & preparing accurate data & reviewing summaries with Operations and Engineering teams.
- Leading quality meetings.
- Providing descriptions, documentation, and recommendations to purchasing regarding quality concerns.
- Working with the Supply Chain Manager, visiting and auditing key suppliers to drive improvements in supplier performance of quality, cost, and delivery.
- Ensuring proper & timely disposition of vendor parts to be returned.
- Managing and maintaining quality database, including monitoring status of each QIR.Conducting trend analysis of quality concerns to establish strategic program direction.
- Education and/or experience: Bachelor's degree and minimum of 5 years of quality management experience, OR equivalent combination of education and experience within a fast-paced manufacturing environment. Six Sigma certification or equivalent problem-solving experience is required.
- Knowledge / skill requirements:
- Working knowledge of JD Edwards or similar ERP.Proficient use of MS Office
- Experience leading and implementing Lean Manufacturing Principles.
Supervisory responsibilities:
This role will supervise 6 – 12 direct reports. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance via the development of SMART objectives; rewarding & disciplining employees; addressing complaints and resolving pWhat We Offer:
Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You: Paid holidays, vacation time, and personal/sick days each year.
Join us and build a career where you're supported – at work and beyond.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.
