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Regional Service and Parts Director
Full Time Regional Kingston, NH, US
Campers Inn RV is looking for a Regional Service and Parts Director. This role is responsible for overseeing the locations parts and service managers through their day-to-day operations.
At Campers Inn RV, we're more than a dealership - we're a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer's Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we're proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.
Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation's Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today - treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.
Our dedication to excellence has earned us national recognition. Since 2010, we've been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.
Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.
What We Offer:
Ongoing career development opportunities : Specialized job training, certifications, and professional development, and assistance in continuing education
Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
Major Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance (Basic, Supplemental, Spouse, and Child available)
Employee Assistance Program (EAP)
Paid Time Off
Qualified retirement plan (401k) with Employer Match
Fair and competitive compensation
Essential Job Functions:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Develop profitable fixed operations through agreed upon volume and productivity
Work with department managers to improve profitability and efficiency with a focus on meeting departmental expense ratios, balance of internal/external/warranty work, and personal productivity
Monitor technician and shop productivity to reduce inefficiencies and lost timeMonitor and develop inventory control plans to increase turns and decrease obsolescence
Assist in the development of the yearly budget, and track departmental performance against the budget
Develop and manage a high performing staff, both in terms of performance and moral
Live the company's core values and hold all employees accountable to those values
Direct the hiring and training of departmental personnel
Ensure training guidelines are met and individual/team developmental goals are accomplished
Achieve and sustain a high level of customer satisfaction, hospitality, and loyalty
Ensure a positive relationship with customers continues through friendly, knowledgeable, and helpful staff
Develop customer referrals and repeat business through friendly and efficient service and by resolving customer issues in a timely manner.
Qualifications
Education: High School Diploma or equivalent is required
License & Certifications:
Valid Driver's License and good driving record are required
Experience: Minimum of 5 years of experience in an automotive service department
Abilities:
Ability to read and comprehend instructions and information
Ability to lead a team following the campers Inn vision and culture
Excellent
communication and managerial skills
Ability to operate the department profitably within dealership guidelines
Knowledge of federal, state, and local regulations that affect the daily operations of the organization
Proficiency in MS office
Knowledge or ability to learn company system applications, such as Systems2K and other applicable software
Ability to be able to reach above shoulders and lift a minimum of 50 pounds
Ability to continuously engage in visual activities, such as use of computer, files, and reports
Camper's Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper's Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.
