Job Description
Job Title: Customer Service II
Location: Abbott Park, IL (onsite)
Contract Duration: until 04/30/2027 Working hours - 8AM - 5PM
Description: Core job responsibility:
- HR Program Administration tied to Benefits/Leaves Operations for US, Canada, and Puerto Rico:
- Answer benefits and leaves questions.
- Partner with vendors to provide requested data.
- Audit benefits and leaves payroll data.
Main responsibilities:
Ability to work well with others, influence the team positively and have strong stakeholder management skills outside of the team.
Fast learner with ability to know who to go for what and figure out next steps with minimal direction.
Stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
Able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience.
Able to handle a high volume of requests with speed and accuracy.
Strong organizational skills and be able to multi-task in a fast-paced environment with changing processes.
