TransPerfect is seeking a Player Support Lead to guide and develop a team of Player Support Agents across projects, shifts, and languages, ensuring consistent, professional, and player-focused support while hitting performance targets.
You will manage daily operations, workload planning, coaching, quality calibrations, training, and team development, with escalation coverage as needed and collaboration with the Player Experience Manager to implement staffing and performance plans.
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Level
Mid L4
Location
New York, NY
Occupation
First-Line Supervisors of Personal Service Workers
