Business Banker, Treasury Management

The Business Banker is the primary day-to-day contact for our commercial and business clients on their deposit and treasury relationships. This is a service and advisory oriented role, not a quota-driven sales position. Success comes from knowing our clients' operations well, keeping them running smoothly on our treasury platforms, and finding out where our services can solve a real problem for them. The ideal candidate is a trusted, steady presence who earns the confidence of business owners and their staff. Experience on the FIS Horizon core and/or Digital One Flex platform is strongly preferred.

Serve as the main point of contact for an assigned portfolio of business, commercial banking, and non-profile organization clients Earn a reputation as a knowledgeable, reliable advisor so clients instinctively turn to you first with questions, problems, or new business needs Coordinate with lending, operations, fraud, and compliance colleagues so clients get one consistent experience Identify opportunities to deepen relationships through additional services, referrals to lending or other business lines, and participation in client events and referral partnerships Treasury management and systems support Guide clients through onboarding and ongoing use of business online banking and related treasury services, including proper setup of user roles Review, approve, and process transactions for business clients when required by following established procedures Train client users on platform features and provide follow-up training as their staff changes. Resolve service and processing issues quickly, serving as the liaison between clients and internal operations, IT, and vendor support teams until the client is satisfied Onboarding and account maintenance Support commercial onboarding, including account opening, documentation review, and service agreement setup Complete or assist with customer due diligence (CDD), risk rating, and periodic review requirements in line with BSA/AML policy Keep client records, service profiles, and contact information accurate and current in the core system as well as within the required treasury management services documentation Risk, fraud, and compliance Educate clients on fraud prevention tools and best practices, including dual control and payment verification procedures Recognize and escape suspicious activity, unusual transaction patterns, and potential fraud in accordance with bank policy Follow all regulatory, audit, and internal control requirements, including BSA/AML, OFAC, and NACHA rules

Bachelor's degree in business, finance, accounting, or a related field, or equivalent experience 3+ years of experience in commercial banking, business banking, treasury management, or a closely related role Hands-on experience with treasury management platforms and products, including business online banking, ACH, wires, and fraud tools, with the ability to learn new systems quickly and troubleshoot over the phone Strong understanding of commercial deposit products and commercial payment systems Clear written and verbal communication, with the ability to explain technical systems in plain language to clients and colleagues at every level Relationship-first mindset: patient, consultative, and able to build long-term trust with clients Detail-oriented and organized, comfortable with documentation, controls, and compliance, and able to manage multiple client needs and follow through Sound judgment, including knowing when to solve a problem directly and when to elevate Proficiency with Microsoft Office suite Ability to travel locally 15% of the time Preferred Experience with the FIS Horizon core and FIS Digital One Flex online banking platforms Experience with commercial onboarding, CDD/risk rating, NACHA rules, and BSA/AML requirements Experience supporting clients across a range of industries Familiarity with positive pay, payables/receivables solutions, and 3rd party business banking integrations as well as ancillary vendors like DocuSign, Sharefile, and Intuit