Company Description:
Pointe Alarm is a locally owned home and business security company that has served Detroit, the Grosse Pointes, and communities across Michigan since 2007. From its headquarters in Grosse Pointe Woods, the company designs, installs, services, and monitors security systems for residential, commercial, and municipal clients using its own local monitoring team. Services range from home security, smart home integrations, and environmental monitoring to custom commercial alarm systems, access control, video surveillance, and mobile security solutions for construction sites and events. Pointe Alarm focuses on reliable, community-based service and offers options for customers to switch monitoring while keeping existing equipment. The company is committed to protecting local neighborhoods and businesses throughout the Detroit metropolitan area and the wider state of Michigan.
Role Description:
The Alarm Technician role is a full-time, on-site position based in the Detroit Metropolitan Area. This role is responsible for installing, programming, testing, and servicing low-voltage alarm, life safety, and security systems for residential and commercial customers. Day-to-day tasks include diagnosing and troubleshooting system issues, performing routine maintenance, and ensuring all equipment meets safety and regulatory standards. The Alarm Technician will interact directly with customers on-site, explain system features and operation, and provide professional, timely support during service calls and new installations. The role also includes accurate documentation of work performed, coordination with the office and dispatch teams, and maintaining tools, vehicles, and equipment in good working order.
Qualifications:
Knowledge of low-voltage engineering and wiring practices for security and alarm installations.
Hands-on experience with alarm systems, including installation, programming, and configuration.
Understanding of life safety systems, fire alarms, and applicable safety codes and standards.
Strong troubleshooting skills for identifying and resolving technical and system issues on-site.
Customer service skills for communicating clearly, setting expectations, and supporting clients at their homes and businesses.
Valid driver’s license and ability to travel between job sites within the Detroit Metropolitan Area.
Comfort working in varied environments (indoor/outdoor, ladders, tight spaces) and lifting moderate loads as required.
Previous experience in alarm, security, or related low-voltage fields preferred; relevant certifications or licenses are a plus.
High school diploma or equivalent; additional technical training in electronics, low-voltage systems, or security technology is beneficial.
