Administrative Director, Behavioral Health

Job Description: The direct reporting relationship for this role is to the Director of Outpatient Behavioral Health Services. This role functions as dyad partner to the Associate Medical Director of Outpatient Services in the Department of Psychiatry. Involves the administrative services and operations for outpatient behavioral health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Oversees program expansion for integrated behavioral health services within primary care sites and other service lines such as Pain, OB, Sleep, and Oncology. Develops plans to optimize practices and resources, people, space, time, and equipment. Responsible for policy and program planning, development, administration, management and implementation; This position assures that the highest quality clinical services are delivered cost-effectively and that they are aligned with the medical center, as well as with federal, state and local regulations. This position also seeks to create a high level of coordination of care and customer service throughout all UCSF services and access points, yielding positive patient, physician, and employee satisfaction. This leadership position works to build strong and collaborative relationships with academic and clinical, and research departments, assuring that the interests of all stakeholders within the UCSF Behavioral Health outpatient services and practices are incorporated into relevant operational plans.

Department Overview: UCSF's behavioral health clinics provide a broad range of outpatient psychiatric consultation, evaluation, and treatment interventions for emotional, psychological, or cognitive problems. Clinical programs are located in the UCSF Nancy Friend Pritzker Psychiatry Building in San Francisco's Dogpatch neighborhood. Situated adjacent to UCSF’s Mission Bay campus, the building is one of the few in the nation that combines outpatient mental health care for people of all ages with top-ranking programs in psychiatry and psychology training and research. By integrating behavioral health clinical, training, and research facilities under one roof—along with services from neurology, neurosurgery, radiology, anesthesiology, obstetrics/gynecology, and other specialties at UCSF—our center allows patients to receive world-class clinical care and participate in cutting-edge clinical research at a single location.

Required Qualifications: Bachelor's degree in related area and / or equivalent combination of experience / training.3-5 years of experience managing/directing outpatient clinics and, or ambulatory care centers, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology. Proven ability to organize, manage multiple priorities, and delegate work functions efficiently. Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation. Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff. Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes. Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments. Proven ability in forecasting, executing, and sustaining short-term/long term plans within moderate to complex initiatives Proven ability in change management, coaching and developing teams Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines. Ability to motivate and engage all levels of staff in regards to clinic services and patient care programs, strategies, and organizational mission and values.