Device Support Specialist
virtual vocationsNew York, NY
Device Support Specialist
virtual vocationsNew York, NYJunior L3
Computer User Support SpecialistsCustomer Service RepresentativesComputer Network Support Specialists
Electronic and Precision Equipment Repair and MaintenanceAppliance Repair and MaintenanceElectronics and Appliance Retailers
APPLY NOWProviding support to clients and customers, the full-time Device Support Specialist will resolve technical issues through various communication channels while delivering exceptional customer service in a remote environment.
Key responsibilities:
Manage a moderate volume of inbound and outbound calls to ensure a positive customer service experience
Collaborate with team members to research and respond to technical issues and complaints efficiently
Assist clients in understanding technology and provide guided troubleshooting for existing technical issuesRequired qualificationsHigh School Diploma required
Familiarity with basic technology concepts and devices
Ability to troubleshoot and resolve simple technical problems with guidance
Basic skills in recording and documenting details of calls and messages
Willingness to seek guidance and learn from more experienced colleagues
Matching similar jobs
Level
Junior L3
Location
New York, NY
Occupation
Computer User Support Specialists
Industry
Electronic and Precision Equipment Repair and Maintenance
Posted
2 days ago