About RoCReturn on Creators is a creator-brand commerce platform built on TikTok Shop. We match brands with the right creators, run affiliate campaigns at scale, and drive attributed GMV that brands can actually see and measure. Our account managers each own hundreds of creator relationships, powered by internal tooling that most agencies don't have. We're growing fast, and the accounts function needs a leader.
The Role:
You'll own the relationship layer of the business — everything between the client and the account managers who execute for them. That means you're the senior voice brands hear when strategy matters, the escalation point when things get hard, and the operator who makes sure every AM on the team is running their book the right way. This is a player-coach role. You'll manage AMs directly, but you'll also sit in front of our most important clients, own retention and expansion, and set the standard for what great account management looks like at RoC.
What You'll Do:- Own the health of the client portfolio end to end — retention, expansion, and escalation
- Supervise and develop the account management team: pipeline reviews, performance standards, coaching, and accountability
- Serve as the senior relationship owner for key brand accounts, joining strategic conversations and QBRsTranslate client goals into campaign strategy AMs can execute — creator selection, sample flows, content briefs, GMV targets
- Build and refine the AM operating playbook: SLAs, communication cadences, reporting standards
- Partner with leadership on hiring, capacity planning, and how the accounts org scales
- Be the internal voice of the client — surface what brands need before it becomes a problem
What We NeedDeep, hands-on TikTok Shop experience — non-negotiable. You understand affiliate structures, commission mechanics, sample logistics, creator marketplace dynamics, GMV attribution, and what actually moves the needle on Shop campaigns. You've lived in Seller Center, not just read about it.5+ years in account management, client success, or agency-side growth roles, with 2+ years managing people
Track record of retaining and growing brand accounts — you can point to books of business you've owned and expanded
Comfortable operating at both altitudes: strategic client conversations in the morning, unblocking an AM's campaign issue in the afternoon
Direct communicator who moves fast, holds a high bar, and doesn't need hand-holding
Bonus:
experience with creator/influencer commerce, affiliate networks, or marketplace businesses
Compensation & Benefits:- Competitive base salary
- Performance kicker with meaningful upside tied to portfolio results
- Health insurance and full benefits for U.S.-based hires
