Circulation Associate

Department: Circulation Services

Reports To: Circulation Supervisor

Job Summary: The Circulation Associate works at the Circulation desks at the Downtown Newark location to assist customers in borrowing and using Library materials, services, and equipment; shelving, and maintains computer database records. Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times.

Essential Duties: Staff Customer Service Desks. Provide exemplary customer service by answering directional and reference questions, locating materials, processing hold requests, monitoring behavior of library users, and ensuring that the library is neat and orderly. Perform all clerical duties associated with the circulation of library materials (checking in/out, shelving, issuing refunds, issuing cards, distributing and collecting forms, entering information, resolving problems, accepting payments and depositing money, mending, withdrawing materials, sorting, packing, tagging, weeding, loading and unloading, shelf reading, answer telephone, replenish supplies and forms, replace cash register tape, typing, filing, mailing, copying, replenishing supplies, select materials for relocation, repairing, distribute newspapers to their designated areas, etc.)Participate in training new hires that are going through the Onboarding Program. Initiate Inter-library loan requests by verifying materials not in library consortium and placing requests. Prepare library for opening and closing by turning on/off lights and equipment, locking and unlocking library doors, running computer and cash register reports and lists, and counting, verifying, and securing money in cash register or safe. Keep Circulation desks and surrounding areas neat. All other duties as needed or as assigned.

Additional Duties: May instruct and assist customers in how to use Public Access Catalog terminal and other equipment. May attend library continuing education activities or represent Library at conferences and area events. May represent library at community outreach events such as parades, festivals, etc.

General Requirements: Along with the commitment and desire to provide excellent service to library customers, all Licking County Library employees must have the ability to maintain predictable and regular attendance, work a flexible schedule including daytime, evening and weekend hours, communicate, comprehend and follow Library policy and procedure and develop and maintain positive working relationships with all internal and external customers. All employees must be able to understand library wide operations, satisfactorily perform all of the responsibilities associated with a specific job title and meet the physical requirements of that same job title. All employees must have the ability to alphabetize and perform basic math operations. In addition, all employees must have the ability to work according to the priorities as established by Library Administration and/or the Library Board of Trustees and to adapt to change as necessary. Minimum Education, Experience, and Licensing Requirements: One-year related work experience, or an equivalent combination of education, experience and training. Must successfully pass a background check.

Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices. Minimum Knowledge, Skills, Abilities, and Other Characteristics:

• Show enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers.
• Embrace innovation and experimentation with emerging technologies and related tools.
• Maintain an awareness of developments in the field of public library service.
• Excellent verbal, written, and telephone skills.
• Keyboarding, filing, basic math, and alphabetizing skills.
• Ability to establish and maintain effective relationships with customers, staff, and the general public.
• Ability to follow verbal and written instructions.
• Ability to operate Library computer terminal and other equipment.
• Ability to perform several tasks simultaneously and under pressure.
• Ability to work independently and with a team.
• Ability to perform detail-oriented duties accurately.
• Ability to organize and prioritize workload.
• Knowledge of and willingness to follow and enforce Library policies, procedures, and techniques.
• Ability to maintain confidentiality of information handled.
• Ability to recognize and respond to potential dangers to customers and staff.
• Ability to perform the physical activities associated with this job.
• Flexibility in scheduling in regards to lunch breaks and length of work day.
• Full-Time/Part-TimeFull-Time
• PositionCirculation Associate
• Close DateExempt/Non-ExemptNon-ExemptOpen Date 9/24/2026 Location
• Downtown NewarkEOE Statement
• We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
• This position is currently accepting applications.