DESCRIPTION:
The E-Commerce Store Specialist is responsible for supporting the day-to-day maintenance of Completeful managed e-commerce stores across Amazon, TikTok Shop, Shopify, Etsy, and other marketplaces. This role includes creating and updating product listings, responding to marketplace customers, maintaining storefront content, and helping ensure that product information and visual assets remain accurate and consistent. This position requires strong attention to detail, clear written communication, and a willingness to learn multiple platforms. The E-Commerce Store Specialist will also assist with marketing assets, listing optimization, search and product trend research, and strategies that improve product visibility and store performance.
REQUIREMENTS:
Technically inclined and comfortable learning and working across multiple e-commerce platforms and software systems. Excellent written communication and customer service skills. Strong attention to detail and organizational skills. Ability to manage competing priorities and recurring tasks across multiple stores. Experience with e-commerce platforms such as Amazon, TikTok Shop, Shopify, or Etsy plus. Basic understanding of marketplace SEO, keywords, search behavior, and the factors that influence product discoverability. Familiarity with Canva, basic image-editing tools, AI tools, or similar creative resources a plus. Basic understanding of graphic design principles, including color, layout, balance, typography, and brand consistency. Ability to use performance data, competitive research, and trend information to make practical recommendations. Strong judgment and the ability to work independently or collaboratively in a small team. Market awareness and an interest in e-commerce, consumer trends, and personalized products. High school diploma or equivalent required. Previous experience in e-commerce, marketplace support, digital marketing, customer service, content management, or related role a plus Hands-on experience with Amazon, TikTok Shop, Shopify, Etsy, Canva, or marketplace analytics and keyword-research tools is a plus. At Completeful, we bring personalized products to life. From custom jewelry and engraved gifts to apparel, drinkware, and home décor, we help entrepreneurs and online brands deliver meaningful products to customers nationwide. We're seeking an E-Commerce Store Specialist to help maintain and grow our managed stores across multiple marketplaces. This position combines customer service, listing management, creative support, and market awareness to ensure each storefront remains accurate, competitive, and engaging.
