Managed Service Field Specialist (Full-Time) NextStep Networking is growing! As part of the Net X IT Solutions family of companies, NextStep Networking works alongside a full-service managed service provider (MSP) dedicated to helping organizations stay productive, secure, and technologically confident — so they can focus on what matters most. Together, we deliver comprehensive IT solutions, including managed IT services, cybersecurity, cloud technologies, and ongoing technical support. Our shared commitment to personalized service, reliable solutions, and strong client relationships helps organizations operate with confidence and achieve their goals. We’re looking for team members who are passionate about technology, effective problem-solvers, and committed to delivering exceptional support. As a member of the NextStep Networking team, you’ll be part of a growing organization that collaborates closely with Net X IT Solutions to serve businesses and organizations across a variety of industries. If you want to make a meaningful impact by helping clients leverage technology to work smarter, safer, and more effectively, we’d love to have you on our team.
About the Role:
As a Managed Service Helpdesk Specialist, you’ll serve as the primary point of contact for client support needs. Most of your work will occur remotely from our helpdesk, where you’ll diagnose issues, resolve tickets, support user accounts, and ensure systems remain stable and secure. You’ll also complete on-site visits as assigned, such as hardware deployments, troubleshooting that requires hands-on work, scheduled maintenance, pre-scheduled time, etc. This is a full-time role, with occasional after-hours “on-call” responsibilities for evening or weekend support.
Key Responsibilities:
Provide first-level technical support via phone, email, remote tools, and ticketing system Diagnose and resolve computer, printer, and peripheral hardware issues Manage user accounts, passwords, and device enrollments Support Microsoft 365, Google Workspace, Windows OS, and proprietary applications Assist with A/V setup for meetings and public events Log service tickets, track progress, and maintain accurate documentation Adhere to data privacy and cybersecurity protocols Participate in an on-call rotation for evening/weekend support as needed
What You Bring:
Technical Skills: Strong understanding of hardware, software, and networking fundamentals Experience with Microsoft 365 Admin Console, Google Workspace, and Active Directory Familiarity with MDM tools and cloud management systems A+ and Network+ certifications (or willingness to obtain) highly desirable
Professional Qualities: Excellent communication and customer service skills Analytical and adaptable problem-solver Able to multitask and prioritize effectively Positive attitude and eagerness to learn Commitment to confidentiality and data security best practices
Minimum Requirements:
High school diploma or GED Eligible to work in the United States (proof of work authorization required) Valid driver’s license with reliable transportation and clean driving record Experience providing end-user or deskside IT support preferred Strong interpersonal and time management skills Ability to work both independently and collaboratively in a client-facing role Strong proficiency in spoken and written English to communicate clearly with clients and team members Physical & Work Environment Requirements: Ability to lift up to 50 lbs and perform hands-on technical work Regularly required to stand, walk, and use hands to handle or feel May occasionally need to stoop, kneel, crouch, or crawl Work occurs primarily occurs in the office and at client locations Local travel required; some overnight travel may occur
Why You’ll Love Working Here:
We believe technology should empower, not frustrate. As part of NextStep Networking, you’ll work with purpose — helping local government teams deliver essential services through reliable IT systems. We offer an excellent benefits package, including: Health, Dental, and Vision Insurance Paid Time Off (PTO) 401K Professional development and certification support A respectful, collaborative culture that values learning and growth
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
