Verifier, Associate

POSITION SUMMARY: The representative is to service the needs of our customers by accurately verifying insurance coverage, performing administrative activities associated with maintenance of medical documentation and medical records. Including but not limited to verifying coverage, benefits, and authorization/referral requirements.

CORE RESPONSIBILITIES: Answer questions from customers, clerical staff, insurance companies and physician offices Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped Utilize resources to identify and resolve customer issues or reimbursement discrepancies Ability to verify customer benefits via phone, fax, and web portal Ability to submit authorizations or pre-certification request to multi‑state payers over multiple platforms. Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team Reviews and approves documentation received by third parties for submission to payors for reimbursement Effectively document activities in ERP system in an accurate and timely manner Consistently meet and attain required Key Performance Indicators (KPIs). EDUCATION & EXPERIENCE High School Diploma or equivalent required 1‑2 years of customer service experience required Relative reimbursement and/or billing and collections experience preferred KNOWLEDGE, SKILLS, and ABILITIES Excellent written and verbal communication skills. Working knowledge of MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies. Strong analytical and time management skills. Familiar with medical terminology and insurances HCPCS/ICD-10 codes Ability to read, understand and follow oral and written instructions and guidelines. Ability to triage priorities and meet daily and weekly deadlines Teammate Benefits Our benefits program includes: Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short‑and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well‑being programs Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.