Release of Information Specialist | ROI

Location: Avera Marshall Hospital

Pay Range: $18.00 - $23.25

Position Highlights: You Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview Responsible for the release of information process. This includes, but is not limited to, processing ROI requests, handling various types of media and the utilization of HIM systems to disseminate health records. The position requires a strong customer service mentality and ability to problem solve and interact with various audiences of internal and external stakeholders.

What You Will Do: Prepare ROI requests, which include processing mail, verifying the completeness and validity of requests, identifying records to release, and tracking requests via a computerized database. Fulfill requests by recording ROI authorization, obtaining records from different types of storage, copying records to the appropriate media, calculating fee for copies, managing unpaid charges, and reporting sales tax. Greet and assist patients, staff, and others to the HIM customer service area. Answer, route, and manage phone calls and voicemails in response to customer requests. Interact with patients, physicians, insurance companies, attorneys, and court-related agencies, hospital departments, external record reviewers, and other stakeholders and customers. Effectively manage patient requests regarding medical records by maintaining relevant productivity and quality standards. Adhere to all legal and ethical standards surrounding health information, including, but not limited to: the Health Insurance Portability and Accountability Act (HIPAA), and other applicable state and federal laws. Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.1-3 years Previous health information management or other healthcare department experience.

Expectations and Standards: Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera's values of compassion, hospitality, and stewardship. Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.