Job Description
Title: Mooville Guide
Department: LDSC
Reports To: Tour Operations Manager
Employment Type: Part-Time
Position Summary:
The Outdoor Activities Team Member is responsible for delivering a fun, safe, and memorable experience for all Mooville guests. This role focuses on supervising outdoor activities, ensuring strict adherence to safety procedures, and providing friendly, high-quality customer service. Team members serve as positive ambassadors of Mooville by creating a welcoming environment and assisting guests of all ages.
Duties and Responsibilities:- Actively monitor guests participating in outdoor activities to always ensure safe behavior.
- Follow all Mooville safety policies, procedures, and emergency protocols.
- Conduct daily routine safety checks on activity areas, equipment, and surroundings.
- Clearly explain rules, safety guidelines, and proper use of equipment to guests
- Respond quickly, calmly, and appropriately to incidents, injuries, or emergencies.
- Report safety concerns, hazards, or maintenance needs to supervisors promptly.
- Greeting guests warmly and assist them with activities, questions, and directions.
- Create a positive, inclusive, and engaging experience for guests of all ages.
- Communicate clearly and professionally with guests, coworkers, and supervisors.
- Handle guest concerns or complaints with courtesy, patience, and professionalism.
- Encourage participation and help guests feel comfortable and confident during activities.
- Work cooperatively with other team members to maintain smooth operations.
- Assist with setup, breakdown, and general cleanliness of activity areas.
- Maintain a professional appearance and follow Mooville dress code standards.
- Perform additional duties as assigned to support daily operations.
Job Requirements:- Strong customer service and communication skills.
- Ability to follow safety rules, regulations, and procedures consistently.
- Have a friendly, outgoing, and positive attitude.
- Ability to remain calm and professional in a busy or stressful environment.
- Previous customer service experience in an outdoor recreation or safety role. (Preferred)
- Be able to lift moderately heavy objects.
- Effective listening and communication skills.
- Demonstrated integrity and ethical standards.
- Able to handle a moderate activity level and maneuver quickly.
- Dependable, Available, Responsible, Teachable & Reliable.
- Manages time effectively and adapts quickly to changing priorities
Work Requirements:- Ability to work outdoors in various weather conditions.
- Ability to stand, walk, and move for extended periods.
- Capability to lift, carry, or move equipment as needed (within reason)
- Availability to work weekends, holidays, and peak activity times.
