Billing Specialist II
nrg energyTacoma, WA
Overview:
In this role you support the retail energy business by delivering timely, accurate customer invoices and resolving billing issues. You interact with internal teams to ensure revenue recognition and customer satisfaction, while applying controls to maintain compliance. You'll identify process improvements to speed up billing and accuracy in a fast-paced environment. This role offers remote or open office options and exposes you to cross-functional collaboration and growth opportunities.
Responsibilities:
- Review and resolve daily billing exceptions from reports, communications, and inquiries
- Remediate customer issues accurately and promptly
- Adhere to risk and compliance controls
- Identify enhancements to improve timeliness, accuracy, and completeness of billing
- Participate in projects and other duties as assigned
Key requirements:
- Bachelor's degree or 1–2 years of relevant experience1–2 years of energy industry experience preferred
- Analytical, mathematical, and organizational skills
- Proficiency with Microsoft PowerPoint, Word, and Excel
- Excellent oral and written communication; ability to discuss findings and recommendations
- Ability to multitask in a fast-paced environment
- Strong communication
- Analytical thinking
- Organizational skills
- Microsoft PowerPointMicrosoft Word
- Microsoft Excel
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Level
Senior L5
Location
Tacoma, WA
Occupation
Billing and Posting Clerks
Industry
Electric Power Distribution
Posted
yesterday