Field Service Manager We are seeking a qualified Field Service Manager to oversee a large team of Heavy Equipment Field Mechanics in Portland, Oregon. The Service Manager will supervise a team of 25 Field Technicians tasked with repairing construction and mining equipment. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset. Responsibilities include overseeing field and shop repairs including closing work orders, preparing bids and having oversight of quotes for repairs and maintenance work in a timely manner, reviewing and evaluating all work orders for accuracy, negotiating and settling customer and internal service disputes, controlling and evaluating department P & L, including capital expenditures, interacting with other department employees and promoting a team environment, handling all employee issues including hiring, mentoring, disciplinarian actions, and terminations, monitoring and scheduling for technician training to stay current with technology, and assisting with other duties as assigned and directed by the Branch Manager and Corporate Service Manager.
Qualifications:
Strong organizational and customer service skills, exceptional time management skills, and the ability to prioritize and complete all tasks required. Should have a minimum of 5 years' experience previously working in a management capacity in the heavy construction and mining equipment industry. Must have excellent verbal and written communication skills, strong customer service skills, and strong computer skills.
Compensation:
$90k - $130k/year, salary range depends on experience and qualification. Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, 401k, PTO company vehicle and gas card.
Shift: Day shift, 7:00 am 5:00 pm Monday Friday.
