Deli Shift Supervisor

Pilot Flying J is seeking a Deli Shift Leader to oversee daily deli operations within our Food & Beverage team. In this fast-paced, guest-focused role, you’ll lead team members in preparing and serving fresh food, maintaining cleanliness, and upholding strict food safety standards. You’ll coordinate scheduling, inventory, and merchandising while modeling Pilot’s people-first, safety-driven culture. Ideal candidates bring deli or quick-service experience, strong communication skills, and a passion for hospitality and teamwork, with opportunities for training, recognition, and career advancement. Lead deli shift operations to ensure fresh, high-quality food preparation and merchandising Train, coach, and support deli team members to deliver friendly, efficient service Monitor food safety, sanitation, and temperature logs in compliance with company standards Manage product rotation, inventory levels, and waste control to meet sales and margin goals Operate slicers, ovens, fryers, and POS equipment safely and correctly Handle guest issues, special requests, and refunds with a hospitality-focused approach Coordinate with store leadership on scheduling, staffing, and daily production plans Maintain a clean, organized deli area that reflects safety and “people-first” values Support new-hire onboarding and ongoing skills training in deli procedures Complete shift paperwork, cash handling, and closing/opening duties accurately Food preparation and portioning Deli equipment operation (slicers, ovens, fryers) Food safety and sanitation (HACCP, temperature logs) Point-of-sale (POS) operation and cash handling Inventory management and product rotation Basic merchandising and display presentation Shift leadership and team supervision Customer service and conflict resolution Time management in a fast-paced environment Basic computer skills for reports and training modules Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Food Handler or Food Protection Manager certification (as required by state/local regulations) Prior shift lead or supervisory experience in food service, deli, or quick-service environment preferred Knowledge of basic food safety, sanitation, and HACCP principles Ability to stand for extended periods and lift up to 25–40 lbs Basic math skills for cash handling and inventory counts Familiarity with POS systems and cash management procedures