ServiceNow Legal Service Architect

Job TitleSkillset Required: Understanding of legal processes, including contract management, legal requests, and matter managementUnderstanding of integration of legal service delivery (LSD) with third party applicationsGood communication and interpersonal skills for effective communication with client, technical and other project stakeholdersGood documentation skills for effective documentation of the project related documents like – process document, functional requirement specification document (FRS), test cases, training decks etcKnowledge on Microsoft Visio for designing process workflowsExpertise in Excel reportingExceptional customer service skills and client focusCoordination, negotiation, and persuasion skillsAbility to work with all levels of client and internal resourcesStrong verbal and written communication skills with the ability to communicate technical information in non-technical languageGood/basic understanding on ServiceNow ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change ManagementGood hands-on experience with ServiceNow platform administration, implementation, or development is highly desirableCertification in ServiceNow Legal Service Delivery is a plusRoles and Responsibilities: Plan, implement and manage end to end project involving ServiceNow LSDDeveloping solutions that meet customer's business requirements and comply with ServiceNow OOB features and functionalities in adherence to best practicesPossessing in-depth knowledge of ServiceNow LSD, including its configuration, customization, and accordingly tailoring the ServiceNow LSD platform to meet the specific needs of the legal team and organizationWorking effectively with legal teams, IT staff, and end-users to ensure successful implementation and ongoing supportDesigning and implementing automated workflows to streamline legal processes, such as contract management, legal requests, and matter managementProviding training and support to end-users on how to use the ServiceNow LSD platformTracking key performance indicators (KPIs) to measure the effectiveness of the legal service deliveryKnowledge of legal terminology is desiredPrior experience of law firm or legal department of companies is preferable