Insurance Follow-Up Specialist Job in Troy, NY | Robert Half
robert halfTroy, NY
Insurance Follow-Up Specialist Job in Troy, NY | Robert Half
robert halfTroy, NYJunior L3
Insurance Agencies and BrokeragesAll Other Insurance Related ActivitiesDirect Property and Casualty Insurance Carriers
Insurance Customer Service Representative Robert Half is partnering with a well-established, family-owned insurance agency that has served the Capital Region for over a century to help identify an Insurance Customer Service Representative. This is an excellent opportunity to join a close-knit team known for its exceptional customer service, strong community presence, and long-tenured employees. We're looking for someone who enjoys helping people, thrives in a busy office environment, and can bring a calm, reassuring approach to every customer interaction.
What You'll Do:
- Answer incoming calls regarding insurance policies, billing, renewals, and claims
- Process policy changes, renewals, cancellations, and account updates
- Assist customers with claims-related questions and updates
- Explain coverages, deductibles, premiums, and policy details
- Resolve customer concerns with professionalism, patience, and empathy
- Accurately document customer interactions and policy activity
- Welcome and assist walk-in customers
- Support daily office operations and provide exceptional customer service
What We're Looking For:
- Strong customer service and communication skills
- Experience in a professional office environment
- Ability to multitask, prioritize, and stay organized
- Strong attention to detail and accuracy
- Comfortable managing time-sensitive requests and changing priorities
- Ability to learn insurance terminology and systems quickly
- The Ideal Personality
- The right person is someone who genuinely enjoys helping others and can build trust with customers during important life events. We're looking for someone who brings:
- Empathy, patience, and understanding
- A calm, reassuring, and professional demeanor
- Strong listening skills
- Kindness and a service-oriented mindset
- Confidence, accountability, and follow-through
- Why This Opportunity Stands OutJoin a respected, third-generation family-owned business
- Over 100 years of stability and community presence
- Close-knit team with exceptional employee tenure
- Opportunity to learn and grow within the insurance industry
- Potential for long-term or temp-to-hire employment for the right individual
- Onsite parking provided
If you're ready to bring your customer service skills to a stable, welcoming team that values professionalism, kindness, and putting customers first, we'd love to hear from you!
Matching similar jobs
Level
Junior L3
Location
Troy, NY
Occupation
Insurance Claims and Policy Processing Clerks
Industry
Insurance Agencies and Brokerages
Posted
6 days ago