Job Description: Horizons East Building Co.
Warranty Field Technician:
Jacksonville, NC (On-Site/Field-Based) | Full-Time | $15.00-$18.00/hour Build Quality Homes. Support the Families Who Live in Them. Horizons East is a locally owned homebuilding company based in Jacksonville, North Carolina, proudly serving Onslow, Carteret, Jones, and Pender counties. Our team includes locals, military spouses, and dedicated construction professionals who share one mission: to build high-quality homes while strengthening our community. We're looking for a reliable, hands-on Warranty Field Technician who takes pride in craftsmanship, organization, and supporting smooth jobsite and warranty operations. If you enjoy working with others, solving problems, and being an essential part of a homebuilding team -- this role offers variety, stability, and growth.
What You'll Do:- Communicate professionally with the Warranty Coordinator, Superintendents, trade partners, and homeowners
- Complete minor punch items and small repairs as directed
- Report larger punch items or trade-specific issues to the Warranty Coordinator
- Identify and report issues proactively to avoid delays or defects
- Work in occupied homes with respect for personal space and belongings
- Communicate effectively in person, over the phone, and through text or email
- Use BuildPro/Hyphen to help create work orders for warranty tickets
- Assist with scheduling warranty orientations and one-year warranty walkthroughs
- Keep an organized calendar and manage time efficiently
- Answer warranty calls and make emergency on-site visits as needed
Assist superintendents and other field technicians as schedule allows, with direct reporting to Warranty Coordinator and Production Manager.
Transport materials, tools, and supplies to and from multiple job sites
On-call as needed
What You BringValid driver's license and clean 5-year driving record (required)
Strong attention to detail and ability to spot issues early
Ability to work independently with minimal supervision
Strong organizational skills for tools, materials, and field documentation
Strong communication and problem-solving abilities
Ability to work well with a team and maintain a professional attitude
Ability to lift, carry, and perform physical work in varying weather conditions
Preferred: 2+ years of construction experience
High school diploma or equivalent Basic computer/technology skills for logs, checklists, and Hyphen Experience with Hyphen/BuildProPay & Benefits Full-Time (40 hours per week), W-215.00-18.00 per hour Up to 5 hours of overtime allowed weekly Health insurance Dental insurance Health Savings Account (HSA) Paid time off (PTO) Company vehicle Company phone Horizons East Building Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available upon request.
