At Cross Company, we don't just show up for work-we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world's manufacturers moving. We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you're an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.
Job Summary:
Responsible for all repairs, calibrations, and corrective / preventive maintenance to electrical / electronic and mechanical test and measurement equipment essential to an industrial production environment.
Duties and Responsibilities:- Perform procedures and work assignments in keeping with customers and Cross policy, safety and Good Manufacturing Practice standards
- Install, test, calibrate, and repair complex electronic and mechanical test and measurement equipment in a timely manner
- Coordinate and perform Instrument preventative maintenance
- Document repair and maintenance activity of equipment in the Cross database applications
- Be knowledgeable of the methods, practices and procedures for repair and calibration being performed
- Work from various vendor provided schematics
- Use electronic diagnostic equipment common to the discipline
- Document non-conformances and identify equipment trends
- Service as a back-up for other technicians
- Train and mentor less experienced techs in resolution of hardware and software issues
- Keep in good order all tools and equipment, practice good housekeeping
- Maintain a safety and customer service mindset at all times
- Will perform other duties as assigned by the Service Manager
Minimum Requirements/Qualifications:- A.A.S. in Electronics Engineering Technology, Instrumentation, or Control Automation, or military equivalent preferred
- Three years' electronics experience with electrical/electronic controls/instruments manufacturing equipment or process control systems
- Must be familiar with calibration and operation of pH meters, conductivity meters and gas analyzers.
- Must have the ability to troubleshoot and work in 120 volt circuits without supervision.
- Must be computer proficient in all Microsoft Office applications
- Must have a strong understanding of computer system peripherals and communication configurations
- Must demonstrate excellent customer service
- Must demonstrate self motivation, initiative, honesty, integrity, and attention to detail
Core Competencies:
Customer Relationship Management - communicate with customers to deliver better service Methodical Approach - troubleshooting Team Building Commitment to Excellence - check your work Physical Demands of the Position: Stands greater than four hours at a time Stoops and bends below knee level 2 - 4 times an hour Regularly lifts and carries 50lbs Climbs stairs more than four times in an eight hour shift Pushes / pulls objects greater than 25 pounds Reaches out Reaches overhead Repetitively uses feet Repetitively uses hands (computer keyboard) Grips with hands DISCLAIMER The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an "at will" employment relationship.
