POSITION SUMMARY:
The Senior Manager of Risk Management has overall supervisory responsibility for Bass Pro's risk management program and operational responsibility for its captive insurance company. The Senior Manager is responsible for the design, placement, and administration of the company's insurance programs and the oversight of all associated claims activity across Bass Pro Shops/Cabela's retail operations, White River Marine Group's manufacturing facilities, and the company's hospitality properties, including Big Cedar Lodge, Big Cypress at the Memphis Pyramid, and Cheeca Lodge. The Senior Manager manages relationships with brokers, carriers, and third-party administrators to ensure the company maintains appropriate coverage at competitive terms, and leads the claims function to drive timely and cost-effective resolution of losses. The Senior Manager works closely with the Legal Department on coverage disputes, litigation management, contractual insurance requirements, and regulatory compliance matters affecting the insurance program. This role partners with operations, finance, legal, and business unit leaders across U.S. and Canadian operations to align insurance and claims strategy with the company's risk profile and business objectives. ESSENTIAL FUNCTIONSInsurance Program Design and Placement Lead the annual strategy, marketing, and renewal process for the company's full portfolio of insurance programs, including property, casualty, general liability, product liability, workers' compensation, automobile, marine and inland marine, environmental liability, umbrella and excess liability, and any specialty lines required by the company's retail, manufacturing, and hospitality operations. Evaluate coverage structures, policy terms, retentions, and limits to ensure programs are appropriately calibrated to the company's exposures, including risks specific to firearms and ammunition sales, boat manufacturing, watercraft operations, and food and beverage service at hospitality properties. Evaluate those exposures to be insured and those to be retained. Collaborate with the finance department and appraisers in developing insurable values of property and recommend proper limits of coverage for unmeasurable loss exposures such as liability and crime. Negotiate directly with brokers and underwriters, prepare and present submissions, and manage the competitive marketing of programs to secure favorable pricing and terms. Evaluate acceptability of insurance premiums. Develop insurance criteria for contractors and vendors. Receive, check for accuracy, and maintain insurance policies.
Claims Administration and Oversight:
Supervise Claims Managers and support staff. Oversee the administration of all insurance claims across the enterprise, including general liability, property damage, product liability, workers' compensation, automobile, and environmental claims. Manage relationships with third-party administrators and adjusters, establish claims-handling protocols and authority levels, and monitor open claim inventories. Review all claims, investigate major losses, and negotiate settlements within authority level. Drive claims to resolution through settlement, litigation management, or recovery. Analyze claims data and loss trends to identify root causes, recommend operational changes to reduce loss frequency and severity, and report regularly to the General Counsel and senior leadership on claims activity, reserves, and financial exposure.
Loss Control and Risk Mitigation:- Advise appropriate senior management of all potential sources of accidental loss. Supervise activities related to conservation of human, financial, and physical assets.
- Make regular inspections of Tracker plants, Bass Pro Shops and Cabela's distribution centers, Big Cedar Lodge, and periodic inspections of Bass Pro Shops and Cabela's stores.
- Partner with operations, safety, and facilities teams to reduce insurable losses across the enterprise by analyzing loss data to identify trends and high-exposure locations or activities.
- Coordinate carrier-sponsored loss control visits and recommendations, track implementation of corrective actions, and measure the impact of loss reduction initiatives on claims experience and insurance costs.
- Advise on the most suitable and economic arrangement of fire protection and safety, both in original design and operating procedures.
- Conduct independent studies pertaining to control of hazards.
- Ensure that loss control recommendations are practical and can be implemented without unnecessary disruption to operations. Legal Department Liaison
- Serve as the primary point of contact between the risk management function and the Legal department.
- Coordinate with Legal on coverage opinions and disputes, ensuring that defense counsel and claims professionals are aligned with the Legal department's litigation strategy.
- Consult with Legal on insurance provisions in commercial contracts, vendor agreements, leases, and real estate matters to ensure the company's obligations are insurable and that coverage is in place before commitments are made.
- Collaborate with personnel and other affected departments on insurance and loss prevention aspects of workers' compensation.
- Escalate matters involving potential regulatory exposure or significant liability and keep the Legal department informed of claims trends, emerging coverage issues, and large-loss developments.
Broker and Carrier Relationship Management:
Maintain strong relationships with brokers, carriers, and reinsurers, holding them accountable for service quality, responsiveness, and market access.
Conduct periodic evaluations of broker and carrier performance and manage requests for proposals when appropriate.
Ensure the company receives the benefit of its scale and loss history in negotiations.
Coordinate with brokers and carriers on loss control services, risk engineering inspections, and underwriting audits at retail locations, manufacturing facilities, and hospitality properties.
Captive Insurance Company Operations:
Supervise operations of the captive insurance company. Manage all aspects of the captive's regulatory, financial, and operational requirements.
Insurance Budget and Financial Management:
Manage the company's total cost of insurable risk, including premiums, retained losses, deductibles, self-insured retentions, and administrative costs. Prepare annual insurance budgets, allocate costs to business units as appropriate, track actual versus budgeted performance, and report variances to finance and leadership. Prepare forecasts of insurance and other risk management costs. Assist the accounting department in developing proper allocation of premium charges, estimated ultimate losses, and other related expenses. Manage cash flow related to premium payment plans, collateral requirements, and loss fund accounts, and coordinate with finance on reserve estimates and actuarial studies for self-insured programs. Record all risk management costs for budget and planning purposes. Prepare quarterly reports to management.
Certificates, Contracts, and Compliance:
Oversee the issuance and tracking of certificates of insurance for the company's operations, including certificates required by landlords, lenders, vendors, event venues, and government agencies. Review and verify certificates of insurance furnished by contractors and vendors. Review insurance-related provisions in contracts, leases, and vendor agreements to ensure the company's obligations are insurable and that coverage is in place before commitments are made. Ensure compliance with state and provincial insurance requirements, including workers' compensation filing obligations, across all U.S. and Canadian jurisdictions where the company operates. Maintain close communications with all departments to advise on insurance and loss prevention measures, administrative techniques, and to develop information on risk situations.
Records and Documentation:
Maintain a continuing record of property values, fire maps, plant data, inspection reports, photos, and similar documentation. Develop and maintain appropriate risk management records. All other duties as assigned. EXPERIENCE/QUALIFICATIONSRequiredBachelor's degree in risk management, insurance, business administration, finance, or a related field. A minimum of ten years of experience in corporate insurance and risk management, with progressive management responsibility and a demonstrated record of attainment in a corporate risk management department. At least five years managing a full portfolio of insurance programs for a large, multi-site organization. Direct experience placing and negotiating property, casualty, liability, and workers' compensation programs. Experience managing claims administration functions, including oversight of third-party administrators. Experience with self-insured retentions, captive insurance programs, or large-deductible programs. Strong knowledge of commercial insurance markets, policy forms, and coverage structures. Familiarity with exposures common to retail operations, manufacturing, or hospitality. Strong analytical skills, including the ability to interpret actuarial data, loss runs, and financial reports related to insurance program performance. Experience working collaboratively with in-house legal teams on coverage matters, litigation oversight, and contractual risk transfer.
Preferred:
Professional designations such as ARM (Associate in Risk Management), CPCU (Chartered Property Casualty Underwriter), or RIMS-CRMP (Certified Risk Management Professional).MBA, JD, or master's degree in risk management or insurance.
Experience managing insurance programs with total annual premiums exceeding $10 million.
Experience in the outdoor recreation, sporting goods, marine manufacturing, or hospitality industries.
Experience managing product liability programs involving firearms, watercraft, or consumer sporting goods.
Familiarity with Canadian provincial insurance and workers' compensation requirements.
Prior experience managing or overseeing captive insurance entities.
Experience working with or reporting to a General Counsel or legal department. KNOWLEDGE, SKILLS, AND ABILITYAbility to communicate complex insurance concepts in plain terms to business leaders, helping them understand how coverage decisions affect their operations and financial results.
Strong negotiation skills, with the ability to advocate effectively with brokers, carriers, and underwriters on behalf of the company.
Disciplined analytical judgment to evaluate coverage options, assess claims exposure, and make sound recommendations about risk transfer versus risk retention.
Relationship management skills across retail, manufacturing, and hospitality operations, with the ability to tailor the insurance program to support business unit needs without unnecessary cost or complexity.
Ability to work effectively with attorneys, both in-house and outside counsel, on claims and coverage matters.
Ability to manage competing priorities, particularly during renewal cycles and in response to significant claims events.
Collaborative, solutions-oriented approach with the patience and persistence to drive improvements in loss performance across a large, decentralized organization.
TRAVEL REQUIREMENTS:
Estimated trave at 5 to 10 percent, to visit retail locations, manufacturing facilities, distribution centers, and hospitality properties across the United States and Canada for loss control inspections, carrier meetings, claims reviews, and business unit consultations. Travel will be concentrated around annual renewal cycles, significant loss events, and periodic site visits.
PHYSICAL REQUIREMENTS:
Regular computer work and sitting. Occasional walking, standing, and lifting. Periodic visits to operational sites that may involve walking through manufacturing floors, retail showrooms, warehouses, and outdoor hospitality venues. INDEPENDENT JUDGMENT/DECISION MAKINGThis position requires significant independent judgment in evaluating coverage structures, negotiating terms with brokers and carriers, managing claims to resolution, and advising leadership on risk transfer and retention decisions.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical DentalVisionHealth Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares FundAnd more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations:
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.Bass Pro Shops
Summary
Location: Springfield, MO (Bass Pro Shops Base Camp)
Type: Full time
