Senior Helpdesk Engineer: Advanced IT Support & Mentorship

NTT DATA, Inc. is seeking a Senior Helpdesk Specialist in Washington, DC to provide third-tier support for PC, hardware, software, and mobility. The role collaborates with network and systems teams to resolve complex incidents and maintain high service levels. Responsibilities include documenting resolutions in the ticket system, mentoring junior staff, updating SOPs, and ensuring thorough communication with end users. The position offers benefits and a competitive compensation range.