Operations Specialist We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window and Door Company in America (recognized by Window and Door Magazine). We have 50 years of experience in delighting customers by making home improvement projects simple. In this role, you'll play an important part in keeping our operations running smoothly while helping deliver an exceptional experience for both our customers and field teams. This is a great opportunity for a motivated, organized individual who enjoys a fast-paced environment and takes pride in getting the details right.
Position Responsibilities:
Calling clients to schedule service, measurement and installation appointments.
Resolve product or service concerns by clarifying customer's issues.
Open and maintain customer accounts and update I.T. system.
Contribute to team results by working closely with field staff and other departments.
Receive, assemble, file, and organize job packets.
Complete necessary paperwork and data entry to process permits and purchasing.
Process on-order and completion payments for services and contracts.
Notify Installation Companies of daily work and customer expectations.
Answer phones to assist customers when they call.
Position Requirements:- One year of customer service experience.
- Problem solving capabilities.
- Excellent communication skills.
- Ability to multitask.
- Must be a team player.
- Preferred Skill Set:
- Entrepreneurial Spirit.
- Home improvement / construction industry experience, although not necessary.
- Why Join Feldco?
- Industry Leadership: #1 in Midwest home improvement solutions
- Growth & Stability: With 50 years in business and still growing
- Award-Winning Culture: 12-time Top Workplace winner by the Chicago Tribune
- Career Development: We promote from within and reward performance
- Team-Oriented Environment: Be part of a collaborative culture that values every team member's contribution
- Benefits Offered to Feldco Employees:
- Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.
