District Manager The District Manager (DM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience. This position is based in Houston and reports directly to the Regional Manager. To be successful in this role individual needs to excel in the following categories: Leadership • Sets clear expectations for store leadership and holds teams accountable to drive results. • Models company values and leads by example as an active coach. • Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities. • Demonstrates consistent communications with district team to ensure alignment between the stores and company expectations. • Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity. • Partners, influences, and builds confidence with internal and external stakeholders. • Aspires to advance and invests in personal growth. Performance • Achieves district business plans, including sales, profitability, and other financial measurements. • Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance. • Develops and implements district/ region strategy to maximize sales and drive consistent performance results across all stores in the region. • Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper sales coverage to provide a legendary customer service experience. • Presents opportunities with fact-based information and recommendations for solutions or support needed. • Manages store and district budgets effectively. • Understands the demographics of the market to provide insights on real estate and traffic trends. • Conducts competitive market visits or research to create fact-based analysis. • Leads store teams to manage local marketing events and business outreach opportunities. • Identifies underperforming stores and develops a business plan to address effectively. Operational Excellence • Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment. • Prioritizes work schedule and store visits based on store performance. • Ensures store managers are efficient at using all tools to sustain operationally sound stores. • Stays informed on corporate communication, directives, initiatives, and policies/procedures. • Implements in-store programs and best practices to increase efficiencies in sales, service, and operations. Workplace • Creates an engaged and inclusive environment where opinions and contributions are recognized and valued. • Makes employment decisions and/or recommendations to sustain high performing and diverse store teams. • Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent. • Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning. Customer Experience • Ensures stores are trained on the company service model and are creating a legendary customer experience. • Leads store teams to exceed customer expectations in all interactions and are achieving a high Net Promoter Score (NPS). • Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns. • Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction.
Qualifications:- Bachelor's Degree preferred or equivalent experience.
- Minimum 2 years of experience successfully leading, managing, and developing retail teams or equivalent experience.
- Must have strong decision-making and problem-solving skills.
- Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.
- Creative, and business savvy individual who demonstrates good judgement.
- Self-motivated, results oriented, strategic thinker.
- Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.
- Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external.
- Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.
- Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments
- Proven ability to develop staff members into high performing individuals and team members by providing training and development
- Experience building organizations with strong teams and truly committed staff – evidenced by employee retention and engagement.
- Proficient in technology systems, applications, Microsoft Office and video conferencing.
- Travel is required.
