Clinical Science Liaison

Schedule: Monday through Friday, Remote, from 9:00 AM to 5:00 PM Pacific Time

Compensation: $150,000 to $160,000 annually (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You’ll Contribute In this role, the Clinical Science Liaison will: Serve as the primary clinical and scientific contact for assigned IVF clinic accounts, maintaining regular communication with clinic leadership, coordinators, embryologists, and medical staff Conduct onsite visits (~30% travel) to build relationships, assess satisfaction, and identify support needs at clinic sites Triage clinical questions and coordinate resolution with Luminary Genetics lab teams, ensuring timely and clear communication back to clients Monitor account health and proactively identify at‑risk accounts before issues escalation Develop and deliver tailored educational sessions on PGT-A, PGT-M, PGT-SR, and emerging testing modalities to clinic staff at all levels Train clinic coordinators and nurses on case submission workflows, result interpretation basics, and escalation protocols Translate complex genetic findings, such as mosaicism, structural variants, and monogenic disease, into language appropriate for the clinical audience Create educational collateral (slide decks, quick-reference guides, FAQs) in partnership with the marketing and lab teams Participate in outreach to prospective clinic partners, serving as a scientific credibility anchor during introductory meetings and presentations Support contract renewals and product conversations by articulating clinical value, turnaround time performance, and service differentiation Cultivate relationships and provide education for key opinion leaders Gather competitive intelligence in the field and relay insights to commercial leadership Represent Luminary Genetics at industry conferences, reproductive medicine symposia, and ASRM/PGDIS events as needed Provide clinical liaison support for sperm bank and egg bank accounts when assigned, applying genetics expertise to donor gamete and surrogacy program inquiries Serve as the voice of the client internally — surfacing recurring pain points, workflow gaps, and product feedback to operations and lab leadership Collaborate with the billing and logistics teams to resolve account‑specific issues that require clinical context Contribute to quarterly business reviews and account planning for key clinic partners What You’ll Bring We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include: Active certification as a Certified Genetic Counselor (CGC) through ABGC, or equivalent advanced training in genetics, reproductive science, or embryology Minimum 3 years of clinical, laboratory, or account‑facing experience in reproductive genetics, PGT, or a related field Willingness and ability to travel approximately 30% of the time Computer proficiency required. Excellent interpersonal skills and ability to work as part of a multi‑disciplinary team and build and maintain effective working relationships. Demonstrated expertise in continuous quality improvement, customer service, and team building. Strong customer service and results orientation; highly responsive to requests. Ability to work as part of a multi‑disciplinary team. Excellent interpersonal skills and ability to build and maintain effective working relationships. Excellent organizational and multi‑tasking skills. Ability to maintain the highest level of confidentiality.

What We Offer: We are proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types. Full‑Time Employees (30+ hours/week) Medical, dental, and vision insurance 401(k) with company match Tuition assistance and professional development support Performance‑based bonus opportunities Generous paid time off, paid holidays, and paid parental leave Life and disability benefits Fertility Discount Program Employee wellness and recognition programs Part‑Time Employees 401(k) with company match Performance‑based bonus opportunities Employee wellness and recognition programs 401(k) with company match Employee wellness and recognition programs Our Commitment to Inclusion and Opportunity We believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.