Customer Service Representative Receives calls and greets customers at the dealership, determines the nature of their business, and directs customers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers. Performs various administrative duties as outlined below.
Primary Responsibilities:- Operates a multi-line phone system answering incoming phone calls for Kayser Chevrolet, Inc.
- Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
- Provides voice mail for callers if employee cannot be reached. Takes detailed messages when voice mail is not taken by caller and delivers message to appropriate party in a timely manner.
- Greets customers in a professional, friendly, hospitable manner and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate employee that a customer is waiting and introduces the customer to a Salesperson.
- Maintains a personal demeanor consistent with Kayser’s culture, contributing a positive, supportive work environment for all Kayser team members.
- Administrative Tasks:
- Completes and issues loaner car agreement for the service and sales departments
- Tracks dealer plates for the sales department.
- Receipts all monies received from vehicle sales down payments, including credit cards on a daily basis.
- Balances and maintains the daily cash flow of sales from service and parts and any money coming in from vehicle sales.
- Process dealer trades, wholesales, and other purchases to be stocked in, follows process set forth by the Controller and General Manager.
- Helps review and process deal folders for electronic scanning, make trade-in vehicle jackets and process payoff checks when needed.
- Process and audit paperwork on dealer trades, wholesales, and retail deals.
- Coordinate lunch orders for the sales department as needed.
- Scans, sorts, and indexes previous day’s service repair orders (RO’s) and other miscellaneous documents for Kayser Chevrolet, Inc.
Secondary Responsibilities:
Assists with clerical duties as requested such as copying, scanning, filing, etc.
Assists with maintaining the look and feel of the showroom including opening and closing procedures.
Assists the Controller and General Manager with other projects and duties as assigned.
Qualifications/Requirements:
Must have exceptional customer service skills.
Must have excellent phone etiquette.
Must have excellent verbal and written communication skills.
Must be punctual, dependable and reliable.
Must have strong computer aptitude, specifically with Microsoft Word and Excel.
Must have the ability to multi-task in a fast-paced environment.
Must possess strong organizational skills.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
Working Conditions and Physical EffortNo or very limited physical effort is required.
Work is performed in a typical office environment.
Hours:
Monday 2:00PM-7:00PMTuesday 2:00PM -6:00PMEvery Other Wednesday 2:00PM -6:00PMThursday 2:00PM -7:00PMFriday 2:00PM -6:00PMEvery Other Saturday 9:00AM-4:00PM Saturday Availability is a must Kayser began selling and servicing cars back in 1925 on East Washington Avenue in Madison. Paul A. Kayser, a farmer from Fitchburg opened the dealership to sell and service the new Ford Model T. Thanks to the loyalty of so many satisfied customers and the dedicated & effective work of so many Kayser employee's Kayser grew to be the largest Ford dealership in the state. In 1985, Pat Baxter became part owner, President, and General Manager. After becoming the sole owner, Pat continued the tradition that was established by Paul. With Pat’s leadership and dedication Kayser has grown to become the market leader as well as achieving an outstanding level of customer service. In 2014, Pat promoted his oldest Son, Sean to president. Sean Baxter, along with is brothers, Ryan and Brendan, is the new generation of 2019, Kayser acquired Ballweg Chevrolet Buick and added Chevrolet and Buick to round out their domestic franchise offerings. Kayser now sells Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, Isuzu Trucks, Ford and Lincoln brands in five locations in these great communities: Sauk Prairie, Pulaski, Watertown and Madison. Greg Mauch continues to lead the same great team at Kayser Chevrolet Buick, as he did under the Ballweg name. He has been the leader of this team for over 15 years and is respected by all. He continues to put customers at the top of his priority list and we are honored that he is leading this team. Our promise is to focus on three simple priorities: Your Budget, Your Peace of Mind, and Your Loyalty. We will provide you the best value and make buying your car a great experience. When we deliver on this promise, we believe you will keep coming back again and again. Kayser Chevrolet, Inc. has been dedicated to finding the area’s top talent and we now have a great opportunity for you to join our team! To learn more about the company, the opportunity, or to formally apply for this position, please visit us online. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
