VTC Technician, Facilitator, and Operator

Responsibilities: Provides installation, technical expertise, and training for all telecommunications equipment and components. Installs, configures, terminates and tests all telecommunications equipment, cables, connectors, and interfaces. Performs intricate alignment and calibration procedures to ensure telecommunication systems are operating efficiently. Maintains telecommunication equipment and component inventory, asset management, media production equipment and facilities as well as fixed installations at various company and/or client sites. Resolves system operational problems by troubleshooting and performing fault isolation. May supervise telecommunications technicians, outside contractors providing technical support and media production services. Day to day responsibilities include, but are not limited to: Facilitate and operate VTC/IPTV/AV conferences. Start and power off all VTC/IPTV/AV equipment for sessions, conducting audio visual checks prior to each conference, serve as primary VTC/IPTV/AV equipment operator for VTC conferences and other collaborative meetings, coordinate and implement recording and teleconferencing into sessions as required, and serve as initial responders to customer requests regarding VTC/IPTV/AV problems or issues. Create daily "Calendaring" schedules for events requiring facilitation based on customer input from the Conference Room Scheduler or other sources which will be used by the Bridge Operators, Facilitators, and Maintenance Team for planning and implementation purposes. Proficient with the use of the suite of Microsoft products to include but not limited to MS Teams, MS Outlook, MS Word, MS Excel, MS Power Point, and MS SharePoint. Build facilitator schedule based on customer requests provided by CRS from designated customers for VTC/IPTV/AV requests and coordinate and implement facilitator and maintenance scheduling. Provides installation and technical support for Audio and Video Teleconference systems. Installs, pulls, terminates and tests all ATC equipment, cables, connectors, and interfaces. Installs projections screens, plasma TVs and different types of speakers. Reads blueprints and wire ATC racks. Provides technical support to users experiencing problems with operation or maintenance of systems. Installation of ATC systems are performed at client sites. Sets up and maintains equipment for audio and video conferencing and teleconferencing meeting needs. Provides support to engineers of site VTC and Conference Room systems such as scheduling VTC with external sites, configuring rooms to meet requirements for scheduled conferences. Performs video capturing and transfer video to a media streaming server. Troubleshoots equipment and network configurations. Provides weekly tracking and reporting on all projects and bridge activity, outages, number of VTCs, and other pertinent information deemed necessary.