3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description
Job Description Summary:
Customer Quality Engineer will be the face for Quality to various 3M customers in the Chennai region working very closely with them in understanding their current, future and potential Quality requirements/ concerns & taking up them with the CFT to drive resolution in terms of corrective, preventive or improvement actions.
This CQE position will play an important role in ensuring timely resolution of customer concerns and preventing any disruption to assembly operations.
In addition, this role will proactively capture the voice of the customer at FATP (Final assembly and testing plant) locations, strengthen customer engagement, and continuously support improvement in the overall customer quality experience.
The Position will also work with local and Global teams to ensure quality issues are resolved on time and work towards achieving zero defect target
Primary Responsibilities include but are not limited to the following:
Handling customer complaints, deployment of containment action to avoid line issues/ stoppage, driving permanent corrective & preventive action in co-ordination with technical & plant teams
Ensure on time Closure of CAPA on customer portals
Negotiation & convincing customer in case of a concern at customer end where there is no quality issue from 3M product
Regularly visits customers to keep up the Quality rhythm.
Participation in trials at customer line for New Products and preventing Quality concerns
Provide inputs to CFT & manufacturing plant on new products/ customer complaints based on observations at customer end for necessary corrective / preventive actions
Works closely with global technical and quality teams
Drive projects for achieving customer Quality targets to achieve zero defect
Participates in project planning. Assists in establishing project objectives and priorities.
Maintains an awareness of Quality and works with the regional Technical & sales teams.
Leads customer meetings on Quality complaints/improvement.
Work on necessary quality documentation
The primary job location - Sriperumbudur
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
