Key Account Manager

redbrick staffingPalm Beach Gardens, FLSenior L5

Job Responsibilities:

Act as primary liaison for key portfolio of clients – provide a personalized, white glove service
Develop healthy, long-term relationships with clients
Engage is proactive relationships with clients to ensure total satisfaction
Partner cross-functionally with various teams within the organization to deliver excellent customer service and address client needs
Identify opportunities to expand existing client relationships
Monitor account KPIs, to include volume, satisfaction, & retention
Provide feedback to management for continuous improvement initiatives
Support QBRs and strategic business plans to ensure the meeting of company-wide goals
Other duties as assigned

Job Requirements:

2+ years of experience in account management, customer success, and/or client management within biotech, medical devices, life sciences, or pharmaceuticals.
Customer-centric mindset – Proven success in building & maintaining long-term client relationships
Excellent written & verbal communication skillsAbility to be a problem-solver and take ownership
High sense of urgency
Strong attention to detail and organizational skillsAbility to identify business development opportunities
Ability to identify trends and gain insight from data
Proficient with CRM systems & Microsoft Office

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Level

Senior L5

Location

Palm Beach Gardens, FL

Occupation

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Industry

Research and Development in Biotechnology (except Nanobiotechnology)

Posted

10 days ago