Customer Service RepresentativeBy joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. The company provides a broad range of resources tailored to our clients' specific needs in casualty, property, marine, benefits, brand protection, and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand, and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thingone where caring counts.
Our teams connect. We collaborate in office and have a hybrid work arrangement. All candidates must be able to work hybrid in our New Albany office. The starting pay for entry level roles is $16.31-17.00 per hour, depending on experience.
We are hiring for the following roles:
Care Team Representatives
Leave of Absence Representatives
Disability Representatives
Disability Representatives Sr.
and more!
This event requires pre-registration. Please apply to this posting to request a spot. You will be given a one-hour time slot, please arrive to check in during this time frame.
Date: Wednesday, July 16th, 2025.
Location: 7795 Walton Parkway, Suite 200 (entire 2nd floor), New Albany, OH 43054
PRIMARY PURPOSE:
To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Acts as primary liaison with callers from multiple client accounts within a shared services environment.
Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
Performs other duties as assigned.
QUALIFICATIONS
Education & Licensing: High school diploma or GED required.
Experience:
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills & Knowledge:
Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment
Must meet minimum typing requirements
Strong organizational skills
Good interpersonal skills
Ability to multi-task in a fast-paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Computer keyboarding, travel as required.
Auditory/Visual: Hearing, vision, and talking.
NOTE:
Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
