Customer Care Agent Seasonal

Job Title: Customer Care Agent

Department: WebReports To: Customer Care Supervisor

Pay Range: $17.25 - $18.00 / hourTHIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WAThis position is seasonal- employment window is guaranteed August 2026- February 2027.

POSITION PURPOSE: Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

JOB DUTIES & RESPONSIBILITIES: Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc. Reviewing orders for accuracy, details, and potential fraud Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)Upsell products and services when applicable Identify, research, and resolve customer issues Follow-up on customer inquiries not immediately resolved Transfer customer calls to appropriate staff if needed Other duties as assigned to assist in department initiativesPHYSICAL DEMANDS & WORK ENVIRONMENTMust be able to sit and be on the computer for extended periods of time Must be able to speak, read, write, and communicateBENEFITSPaid Washington Sick Leave Product Discount Competitive wages. Pay will vary based on variables such as experience and skills. Customer Care AgentPart time/Seasonal We're Zumiez, the profitable, 650+ -store action sports retailer. We're growing. Are you? Are you the kind of person who gets bored by managers that don't push you, by jobs that don't stretch you, by cultures that move too slow? Are you a high achiever, with a track record of beating aggressive goals? You know, the type-A type who's always looking to top last year? Do co-workers and bosses tell you "you just don't fit in" to their world of gray cubicles, meetings that drag on, and cultures that reward tenure and sucking up to the boss over performance? Do you believe that customers deserve your best, every day? If this sounds like you, read on...Customer Care Representative Zumiez has high expectations for our Customer Care group. Excellent service is our number one priority at Zumiez and it's time to ramp up for our Holiday Season! This is where you come in. We're looking for a kick-ass group of people to provide amazing service via email and telephone for our customers. This is a temporary position that will begin in mid-July and end in September -- but people who wow us always have the opportunity to find a home here. As a part of our team you'll communicate with customers via phone and email to help them find their orders, fix the rare mistake, teach them about our products, and make them smile and laugh with you throughout the process. You'll help us continue to improve by recording information about why customers call us, so we can make sure they don't have to in the future.