Benefits and HRIS Administrator

Supervisory responsibilities: This position does not supervise other employees.

Essential duties and responsibilities: time spent: Administers medical, dental, vision, life, and unemployment insurance programs. Processes monthly health insurance enrollments, terminations, and benefit changes; provides COBRA notices and coordinates enrollment for eligible individuals. Administers unemployment claims, responds promptly to claims and portal wage audits, participates in appeal hearings, and reviews quarterly billings. Serves as a benefits liaison to elected officials, department heads, employees, carriers, and vendors. Completes benefits surveys, answers questions, and resolves benefit issues. Coordinates open enrollment with plan sponsors, insurance trusts, administrators and vendors; communicates plan changes to employees and processes annual benefit elections. - 25%Audits and reconciles monthly insurance bills; ensures accuracy and timeliness of carrier billings and statements, insurance payments, deduction deposits and employee and employer deductions; assists in evaluating and determining annual or other rate changes. - 25%Administers short- and long-term disability benefit plans, initiates claim forms, completes employer statements, and coordinates with benefit administrators on claims. Administers the Family and Medical Leave Act (FMLA), tracks leave, and guides employees and management on FMLA requirements and their coordination with disability benefits and County leave policy. Reviews and responds to requests for reasonable accommodation under the Americans with Disabilities Act (ADA) and coordinates the interactive process with employees and management. Administers the Leave Donation Program in accordance with County procedures. - 15%Provides HRIS support and systems analysis; serves as a liaison among HR, IT, Finance, and Payroll; and evaluates systems and recommends improvements. Resolves technical issues and prepares complex or restricted reports for County management. Maintains and integrates HRIS and benefits software, including the employee benefits enrollment platform; updates plan information, eligibility settings, and system tables; and resolves enrollment issues. Administers the County performance appraisal system, coordinates appraisal cycles, provides system support, and guides users. - 15%Serves as the County Wellness Coordinator in support of the Benefits Trust Wellness Program; works with the Trust's Wellness Consultant to coordinate County participation and share program information with departmental Wellness Ambassadors; maintains the Wellness Ambassadors list and facilitates meetings as needed to support Ambassadors in communicating wellness opportunities and encouraging employee participation within their departments. - 10%Coordinates meetings, prepares agendas and minutes, maintains records, and performs related administrative duties as Local Board Secretary to the Public Safety Personnel Retirement System (PSPRS) and Corrections Officer Retirement Plan (CORP) Local Boards. Serves as clerk to Personnel Commission; responds to employee appeals, and participates in hearings. Administers County Tuition Reimbursement Program. Conducts employee training on a variety of HR topics. - 10%Performs other duties as assigned. Budget responsibilities: This position reviews, approves for submission and presents the departmental budget. Project responsibilities: Provides project resource allocation based on pre-approved resources on organizational development projects, technology projects, human resources projects, and employee training and development projects. Oral communication duties: This position trains colleagues, explains County procedures or processes, responds to public inquiries, conducts and participates in meetings, negotiates or persuades and gives presentations. Written communication duties: This position creates or edits documents, internal memos, emails, large and complex contracts, formal letters and reports. Interactions with the general public: Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and institutions over the telephone, by email, and/or in person. Interactions specifically with customers: Frequently (More than 25% but less than 40% in a year) Minimum education/directly related experience required: Bachelor's Degree in Human Resources, Business Administration or related field, and five (5) years experience in Human Resources with Benefits Administration and HR Technology responsibilities; or any equivalent combination of education, training and experience which demonstrates the ability to perform the essential duties and responsibilities of the job. Professional credentials required/preferred: PHR Certification by HRCI or Certified Benefits Professional Credential by World at Work preferred. Must possess and maintain a valid Driver's License. Knowledge required: Human Resources management; benefits administration; Human Resource Information Systems; labor laws; training; Federal, State, Local laws, regulations, Statutes; database management and information technology.

Skills required: Analytical thinking; communicating diplomatically; presentation (small to medium groups); problem recognition; problem solving; evaluating systems; critical thinking; active listening; customer service and multi-tasking. Abilities required: Make sense of multiple data; recognize problems; solve problems sensibly and swiftly; consider options, risks and benefits; categorize and group data; multi-task; speak clearly and sensibly; express oneself orally; read and write at professional level.

Physical demands: Occasionally stands to attend to customers. Regularly sits to complete report and to operate computers; routinely sits to complete a program; constantly sits to attend to other duties. Rarely lifts up to 25 lbs. Constantly requires dexterity for keyboard operation. Incumbents in this position may be required to bend and twist.

Work environment: Incumbents in this position generally works in an office environment. Incumbents in in this position may rarely spend time in lobby environment, and occasionally spend time in classroom(s).Safety risk exposure: Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to occasional telephone verbal abuse by customers or citizens. Protective gear & safety manuals: Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. Consequences of error: Potential errors can result in unfavorable public perceptions and legal ramifications.