About the Role:
Always Best Care is hiring a Client & Community Care Manager to help grow our local O'ahu business through high-quality initial assessments and strong community/referral relationships. This is a non-clinical role that combines intake/coordination with community outreach. We hold both Home Care and Home Health licenses, and this position plays a key role in ensuring clients are connected to the right level of care — including referring appropriate clients/patients to our Home Health entity when skilled services may be needed (in coordination with our internal team).
What You'll Do:
Client Intake & Assessments * Conduct initial non-clinical assessments in homes and facilities (hospital, SNF, assisted living, etc.) * Educate clients/families on services and next steps * Coordinate a smooth hand-off to operations once care starts * Provide light follow-ups (30/60/90 days and issues as needed) Care Continuum Coordination (Home Care ↔ Home Health) * Identify when a client may benefit from skilled home health services * Refer/route appropriate clients to our Home Health (dba) team for next steps * Support continuity and communication across services (no clinical decision-making) Community & Referral Relationship Building * Build relationships with hospitals, case managers/social workers, facilities, physicians' offices, and community partners * Represent Always Best Care at meetings/events and maintain a strong local presence * Support growth through relationship-based marketing (no hard quotas)
What Success Looks Like:- More referrals and stronger community visibility * Great first impressions and smooth starts of care * Clients matched to the right service, including Home Health when appropriate * Trusted relationships across O'ahu's healthcare and senior services network Requirements * Non-clinical (no license required) * Strong people skills, organization, and follow-through * Comfortable working independently in the field and coordinating with a team * Reliable vehicle + ability to drive across O'ahu frequently * Local knowledge of O'ahu healthcare/senior services is strongly preferred * Schedule flexibility depending on caseload (occasional evenings/weekends)
