Registration Analyst

Location: Salt Lake City, Utah

Job ID: 51189 The Registration Analyst is responsible for ensuring that applications for identification certificates are received securely, thoroughly verified, and accurately processed. This role ensures that customer orders are fulfilled correctly and that each customer receives exceptional service throughout the application process.

Who are we? HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Identity and Access Management Solutions (IAMS):HID Global IAM products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. As our Registration Analyst, you'll support HID's success by: Reviewing incoming certificate applications in the web-based system for completeness. Performing Identification & Authentication (I&A) checks at required levels. Processing incoming mail and matching supporting documents to pending applications, including specialized request forms, notarized forms, disputes, and other documentation. Reviewing notarized documentation for completeness and verifying notary validity through appropriate agencies. Recording and maintaining certificate applications, agreements, exceptions, revocations, disputes, and customer files. Meeting productivity targets established by management. Contacting customers to resolve application discrepancies or missing information. Participating in annual goal-setting, performance evaluations, and other ongoing development activities. Supporting continuous improvement of processes and providing feedback to leadership as needed. Performing other duties as assigned. Your Experience and Background include: Excellent verbal and written communication skills with a strong customer service background. Ability to securely handle sensitive and confidential customer data. Ability to work flexible hours based on business needs. High school diploma or GED.Minimum 13 years of customer service and/or administrative office experience. Proficiency in English (written and verbal).Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Windows operating systems. Ability to type a minimum of 50 words per minute. Additional experience in verification, authentication, or identity-related processes is preferred. Experience handling sensitive documents or regulated customer data is preferred. Familiarity with certificate authorities, digital identity concepts, or compliance requirements is preferred. Experience working in high-volume processing or productivity-driven environments is preferred. What we can offer you: Competitive salary and rewards package Competitive benefits and annual leave offering, allowing for work-life balance A vibrant, welcoming & inclusive culture Extensive career development opportunities and resources to maximize your potential To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds Why apply? Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.Immigration Sponsorship Not Available Applicants for this position must be currently and legally authorized to reside and work in the hiring country. HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position. International relocation or remote work arrangements outside of the hiring country will not be considered. At times, HID may use AI-assisted technology to help our Talent Acquisition team review applications by identifying job-related qualifications, skills, and experience in rsums and comparing them with the requirements of the role. The technology supports recruiter review but does not make hiring decisions. A member of our Talent Acquisition team reviews each application before any selection decision is made. Information processed by the tool is deleted once the recruiter's review is complete.