Body Shop Manager North American Truck & Trailer, a leading Midwest dealership of Kenworth and Volvo trucks is seeking a Body Shop Manager for our Sioux City location. North American Truck & Trailer is a dynamic and growing company. We are looking for a candidate that wants to build a career by learning and growing with us. One must have the ability to work in a fast-paced environment with the ability to prioritize and multi-task.
Essential Duties and Responsibilities:- Forecast goals and objectives for the department and strive to meet them.
- Working with all departments in harmony
- Prepare and administer an annual operating budget for the body shop
- Attends managers' meetings as requested
- Understand, keep abreast of and comply with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Hire, train, motive, counsel and monitor the performance of all body shop staff.
- Direct and schedule the activities of all body shop employees
- Provide technical assistance as needed
- Conduct meetings with body shop employees to discuss activities and problems of mutual interest
- Monitor Body Shop Technicians' payroll records
- Conduct monthly safety meetings
- Establish and maintain good working relationships with insurance adjusters
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Supervise all activities of and communication with wreckers
- Greet all customers promptly and give fair estimates on costs and time required for body work
- Break down estimates into labor and parts before the job is started so that Repair Technicians are aware of time allowances
- Quality-check completed jobs
- Handle all customer complaints
- Keep abreast of new equipment and tools available and recommend purchases
- Ensure that the work areas and customer waiting areas are kept clean
- Account for all documents; ensure that none are missing
- Follow up on all parts department orders to ensure parts availability
- Participate in all available training programs
- Must have a working knowledge and understanding of the company's Job Safety Analysis pertaining to this position and positions this individual supervises
- Must have a working knowledge and understanding of the company's safety policy.
Supervisory Responsibilities:- Oversee Body Shop Department
- Must conduct all 90 Day reviews in a timely manner
- Must have each employee's yearly Performance Review completed by his/her actual anniversary date.
- Full benefit package offered after 30 days of employment. Pre employment drug screen and physical are required.
