EVS Shift Supervisor Oversees and coordinates the daily activities of the Environmental Services department. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan. Increases staff effectiveness by assisting with recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities. Hosts regular staff meetings to ensure communication among personnel regarding Environmental Services-related activities. Helps to ensure departmental staffing is maintained within budgetary requirements. Conducts evaluations of departmental services and works with staff to take appropriate steps to improve performance and/or customer service levels. Ensures the efficiency of department operations and maximum level of service is achieved through a culture of teamwork and consistency. Contributes to the organization's effectiveness by offering information and opinion as a member of the management team. Complies with all safety, property, and department policies and procedures. Monitors repairs and maintenance; inspects work for proper completion. Oversees maintenance reports, invoices, and necessary paperwork. Maintains a professional, organizational, and community reputation. Contributes to a team effort and accomplishes related results as required. Performs other duties as assigned. Knowledge of goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel. Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles. Department organization, functions, objectives, policies and procedures. Occupational hazards, safe working practices, and safety precautions in accordance with applicable state, county, or federal laws and regulations. Materials, methods, practices, and equipment used in building maintenance activities. File and records management. Operating various word-processing, spreadsheets, and database software programs in a Windows environment. Supervising, training, and evaluating assigned staff. Making effective decisions in emergency situations. Communicate efficiently and effectively both verbally and in writing, individually and in group settings. Maintain confidentiality. Work independently and meet strict timelines. Establish and maintain good working relationships with individuals of varying social and cultural backgrounds. Analyze situations and adopt appropriate courses of action. Establish and maintain professional relationships with the public and co-workers. Make solid decisions and exercise independent judgment. High School Diploma or GED.Three (3) years of progressively responsible housekeeping or building maintenance experience. Two (2) years of supervisory experience in a large complex or gaming environment. A combination of relevant education and related work experience may be considered. Valid driver's license is required when driving vehicles for work-related purposes. Must be able to successfully pass a background screening / investigation according to the established requirements below. Tribal and Native American preference shall apply to all positions. Must be able to submit supporting documentation of education and training to support qualifications. Must be able to obtain and maintain a gaming license in good stating according to licensing rules and regulations. Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable. Pre-employment drug screen. Personal reference check and employment verification. Conducts Federal, State, and tribal criminal history in accordance with the Shoshone-Bannock Tribes Gaming Commission Regulation, Part 400.7, Background Investigations. While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; reach with hands or arms; and talk or hear. The employee occasionally is required to sit; use a computer and cellphone/telephone; climb or balance; stoop, kneel, crouch, or crawl; and lift up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may occasionally be exposed to hazardous materials; dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals. Work occasionally takes place near hazardous / moving equipment and / or machinery and requires the use of protective clothing, equipment, devices, and / or materials. Work is generally performed in an office and/or casino setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel is required for training, meetings, conferences, presentations, and other events.
