Field Service Technician (Binghamton)

Location: Greater Binghamton, NY (company vehicle provided)

Position Type: Full-Time, Direct Hire

Salary Range: $58-65,000 (or higher/negotiable based on experience)

Summary: The Field Service Technician will support the installation, maintenance, troubleshooting, and replacement of network and technology infrastructure at customer locations. This position is ideal for a technically minded individual with experience in networking, data centers, telecommunications, structured cabling, or IT field services.

Responsibilities: Install, rack, stack, mount, replace, and troubleshoot routers, switches, wireless access points, servers, and other network equipment. Perform hands-on installation, maintenance, and break/fix support for data center and network infrastructure. Assist with network equipment cutovers, migrations, and deployments. Provide physical Smart Hands support to remote network engineers and technical teams. Perform circuit extensions, structured cabling, cable pulling/termination, and connectivity troubleshooting. Install and support telephony equipment, circuits, VoIP systems, and related hardware. Support retail technology systems including POS, digital signage, and video surveillance equipment. Conduct site surveys and audits to document equipment, cabling, power, and installation requirements. Install and support LEO satellite and fixed wireless equipment, including antennas, cabling, and related hardware. Use cable testers, hand tools, power tools, and other equipment to complete installations and troubleshoot connectivity. Complete job documentation, photos, test results, ticket updates, and other required deliverables accurately and on time. Maintain assigned vehicle, tools, equipment, and inventory. Work independently at customer sites while coordinating with remote technical resources.

Qualifications: Experience in networking, IT field service, telecommunications, data centers, structured cabling, electronics, or a related technical field preferred. Working knowledge of networking hardware and basic network topologies. Familiarity with Cisco routers and switches and basic Cisco CLI is a plus. Understanding of VoIP, PBX, or other telephony systems. Experience installing and troubleshooting routers, switches, WAPs, servers, and other IT/network hardware. Basic understanding of circuits, demarcation points, circuit extensions, and connectivity troubleshooting. Familiarity with structured cabling standards and the ability to pull and terminate cabling. Comfortable using hand and power tools. Proficiency with Microsoft Word and Excel. Strong troubleshooting, documentation, communication, and customer service skills. Ability to work independently and travel extensively, including assignments several hours from home. Valid driver's license with a good driving record.